Retail Branch Manager

The Bank of Elk River•Elk River, MN

61d•Onsite

About The Position

This role leads our Zimmerman branch, driving all sales, service, and operational performance. As Branch Manager, you will grow the branch by acquiring new consumer and business relationships, deepening existing ones, and generating strong partner referrals. We’re looking for a dynamic, motivated, and community-minded leader who excels at business development, outbound calling, and continuing to build a strong local presence. If you thrive on leading a team, achieving production goals, and actively engaging in the community to fuel growth, this is an exceptional opportunity. At The Bank of Elk River, we believe in the following core values: We put people first: Our customers, co-workers, and communities inspire us every day. We are dedicated to your success and believe that by building strong relationships, empowering our team to make decisions, and developing genuine connections, we all succeed. We build trust: Since 1885, trust has been the foundation of our business. Our unwavering commitment to integrity, honesty, and respect guides us today. You can count on us now and in the future. We pursue excellence: We embrace a culture of innovative thinking and continuous learning. We leverage diverse perspectives through communication and collaboration to deliver relevant progressive solutions that exceed expectations. We strengthen communities: We are driven to make a positive and lasting impact. By investing financial resources, sharing our expertise, and devoting our time, we strengthen the communities we serve. SUMMARY This position is responsible for the management of the daily operations of the branch. The primary goal is to provide exceptional customer service to current and potential customers by servicing the customer’s total financial needs, resulting in greater market share and profitability. This is accomplished by providing training and promoting teamwork within the branch and strengthening customer relationships by making sales calls on current and prospective customers. As a Branch Manager, you are responsible for management of the branch, leading all aspects of sales, service, and operations of the branch. Leading the team in achieved budgeted production goals, acquiring new consumer and business relationships, initiating parter referrals, and deepening all existing customer relationships. Responsible for consistent business development and calling programs to generate new customer activity. MANAGER RESPONSIBILITIES Outstanding leadership experience with a proven, successful record of coaching and empowering employees to improved results. Directly manages the staff at specific branch location. Responsible for the overall direction, coordination and evaluation of the branch, which includes planning and directing work, appraising performance, rewarding and corrective action for employees, addressing complaints and resolving problems. Takes responsibility for subordinates’ activities. Develops subordinates’ skills and encourages growth. Continually works to improve managerial skills and leads by example.

Requirements

High school diploma or equivalent required.
3+ years of job-related experience.
Ability to perform each essential duty satisfactorily.
Ability to set the tone of the branch to provide exceptional customer experience and a dynamic, engaging culture by offering appropriate financial products and services.
Managing portfolio of high value consumer and business customers.
Understands and complies with the laws and compliance regulations that pertain to the products and services being offered to the customer.
Ensure that the properties and facilities are kept in accordance with bank standards for appearance, cleanliness and safety.
Regular, reliable attendance is required.
Mortgage Loan Originator (MLO) license will be required; however, it may be obtained after hire.
S.A.F.E. registration may be required at the time of employment.
Must meet the Consumer Financial Protection Bureau loan originator qualification requirements and comply with The Bank of Elk River policy related to these requirements.
Loan originator qualification requirements include meeting applicable financial responsibility, character, credit fitness and criminal background standards.
Must meet ongoing regulatory requirements including additional screening.
Must maintain a current awareness and understanding of and to fully comply with The Bank of Elk River’s “Code of Ethics Policy.”
Must maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.
Must comply with consumer protection laws that relate to his/her position.

Nice To Haves

College degree preferred.

Responsibilities

Manage the daily operations of the branch.
Provide exceptional customer service to current and potential customers by servicing the customer’s total financial needs, resulting in greater market share and profitability.
Provide training and promote teamwork within the branch.
Strengthen customer relationships by making sales calls on current and prospective customers.
Lead all aspects of sales, service, and operations of the branch.
Lead the team in achieving budgeted production goals.
Acquire new consumer and business relationships.
Initiate partner referrals.
Deepen all existing customer relationships.
Implement consistent business development and calling programs to generate new customer activity.
Set the tone of the branch to provide exceptional customer experience and a dynamic, engaging culture by offering appropriate financial products and services.
Open personal and business accounts, originate consumer and mortgage loans, and assist with account maintenance.
Manage a portfolio of high-value consumer and business customers.
Provide customer referrals to the bank’s commercial, investment, and treasury departments.
Manage the cross-selling efforts of the branch by implementing sales goals for items such as debit cards, credit cards, consumer loans, online banking, checking accounts, or partner referrals for other bank products.
Participate in bank marketing promotions, call programs and marketing events including business expos, Chamber of Commerce activities, trade shows, and bank sponsored events.
Understand and comply with the laws and compliance regulations that pertain to the products and services being offered to the customer.
Ensure that the properties and facilities are kept in accordance with bank standards for appearance, cleanliness and safety.
Perform light cleaning of the premises such as floors, walks and countertops during business hours.
Maintain knowledge and understanding of the bank's loan policy.
Ensure loans, processes and procedures meet bank standards.
Perform other duties as assigned.
Directly manage the staff at specific branch location.
Plan and direct work, appraise performance, reward and take corrective action for employees, address complaints and resolve problems.
Take responsibility for subordinates’ activities.
Develop subordinates’ skills and encourage growth.
Continually work to improve managerial skills and lead by example.

Benefits

High-Deductible Health Plan on the 1st of the month following hire date
Health Savings Account on the 1st of the month following hire
Flexible Spending Accounts on the 1st of the month following hire
Dental Insurance on the 1st of the month following hire date
Vision Insurance on the 1st of the month following hire
Company paid life insurance on your date of hire
Supplemental life and AD&D insurance available on your date of hire
Short-term disability insurance paid for by TBER
Long-term disability insurance paid for by TBER
Employee Assistance Program
Well-Being program
Long-term care insurance
Pet Insurance
Employee Stock Ownership Plan (ESOP) after 6 months of service
401(k) Safe Harbor matches up to 4% on the 1st of the month after 6 months of service
Account fees waived and discounts on loans at The Bank of Elk River
Discounts through Wellmark Blue365, LifeMart, Carhartt, and Microsoft Office
Gym Membership/Fitness quarterly reimbursement up to $25 each month
Company picnic, Christmas party, and employee appreciation events
Casual dress days