Retail Boutique Manager - Toronto

Grace Loves Lace•Toronto, ON

1d•Onsite

About The Position

If you're passionate about creating unforgettable experiences and excel at providing exceptional customer service, this Boutique Manager opportunity leading our talented team of Bridal Stylists in our Toronto Boutique is for you! Unveil your talents in this exciting role and help brides-to-be find their dream gowns, making their special day truly magical. Step into our world of romance, elegance, and style! Grace Loves Lace is the world leader in innovative, modern bridal with an e-commerce store and boutique network worldwide. We are seeking someone who has a passion for the bridal industry, customer service and can drive for sales! We look for talent committed to service excellence, who can build strong personal connection and act as brand ambassadors.

Requirements

At least 2 – 3 years of previous experience in retail management or leadership position in a related field.
Previous experience in driving team sales KPI performance with a strong focus on customer service.
Proven track record in achieving excellent sales results and exceeding KPIs individually and in a team to achieve targeted results.
Demonstrated experience in leading a team with the ability to train, manage performance and develop individuals to achieve their best.
Ability to manage leave and roster management is essential to maintain showroom operational requirements.
High level of business acumen and financial decision making.
Previous experience with stock management, inventory processes and stock counts and providing accurate recording of stock items and any issues to our Inventory team.
Ability to prioritize, delegate and manage multiple tasks and projects at one time.
Proven experience in prioritizing a busy workload whilst also delivering a supreme level of customer service.
Impeccable presentation and written and verbal communication skills.
The ability to build and maintain strong relationships with our customers from the initial consultation to closing the sale.
The ability to learn quickly and retain information regarding new and existing styles.
Highest standard of attention to detail.
Ability to use technology to communicate with brides, process sales and engage in social media to promote brand/showroom recognition and engagement.
Ability to manage, progress and resolve general showroom and housekeeping issues.
Intermediate to Advanced Administration & IT skills using Microsoft Office suite and working off an Ipad.
Strong ability in managing appointment scheduling & completing data entry.
Work unlimited working rights in the US.
Provide two recent and relevant referees.

Nice To Haves

Experience working in luxury fashion, the wedding or bridal industry is highly regarded.
Experience in using NetSuite is advantageous.

Responsibilities

Lead high performing stylist teams from the front by role modelling expected behaviours.
Style brides daily alongside their team.
Ensure the operational and sales performance of the showroom is meeting and exceeding expectations.
Provide brides a unique experience.
Multi-task to ensure that the experience is delivered by yourself and the team.
Manage leave and roster management to maintain showroom operational requirements.
Manage stock, inventory processes and stock counts and provide accurate recording of stock items and any issues to the Inventory team.
Prioritize, delegate and manage multiple tasks and projects at one time.
Manage, progress and resolve general showroom and housekeeping issues.

Benefits

4 weeks of paid annual leave (paid time off) entitlements
10 days of paid sick leave per annum (pro-rata for part-time employees)
100% employer provided Manulife Health Insurance Plan
Substantial product discounts of 30% to 50% for yourself, your direct family, and friends.
Generous commission and bonus plan, providing the opportunity to earn additional income based on your performance.
Global presence offering opportunities for professional growth and advancement.
Company-supported Employee Assistance Program, providing confidential and free counselling and support.
Supportive and collaborative work culture that fosters growth, teamwork, and positivity.
Work in beautiful showrooms that offer a peaceful and luxurious private setting.
Work for a brand that holds ethical and sustainable manufacturing at its core.
Continued development support.