Retail Boutique Manager - Atlanta

Grace Loves Lace•Atlanta, GA

1d•Onsite

About The Position

This Boutique Manager opportunity is for individuals passionate about creating unforgettable experiences and providing exceptional customer service. The role involves leading a talented team of Bridal Stylists in our Atlanta Boutique, helping brides-to-be find their dream gowns and making their special day magical. Grace Loves Lace is a global leader in modern bridal with an e-commerce store and boutique network. We are seeking someone with a passion for the bridal industry, customer service, and a drive for sales, who is committed to service excellence, can build strong personal connections, and act as a brand ambassador.

Requirements

At least 2-3 years of previous experience in retail management or a leadership position in a related field.
Previous experience in driving team sales KPI performance with a strong focus on customer service.
Proven track record in achieving excellent sales results and exceeding KPIs individually and in a team.
Demonstrated experience in leading a team with the ability to train, manage performance, and develop individuals.
High level of business acumen and financial decision making.
Ability to prioritize, delegate, and manage multiple tasks and projects at one time.
Proven experience in prioritizing a busy workload whilst also delivering a supreme level of customer service.
Impeccable presentation and written and verbal communication skills.
Highest standard of attention to detail.
Intermediate to Advanced Administration & IT skills using Microsoft Office suite and working off an iPad.
Strong ability in managing appointment scheduling & completing data entry.
Unlimited working rights in the US.
Ability to provide two recent and relevant referees.

Nice To Haves

Previous experience in luxury fashion, the wedding or bridal industry.
Experience in using NetSuite is advantageous.

Responsibilities

Lead high performing stylist teams by role modeling expected behaviors.
Style brides daily alongside the team.
Ensure the operational and sales performance of the showroom meets and exceeds expectations.
Provide brides with a unique experience, requiring strong multi-tasking skills.
Manage leave and roster scheduling to maintain showroom operational requirements.
Manage stock, inventory processes, and stock counts, providing accurate recording of stock items and issues to the Inventory team.
Prioritize, delegate, and manage multiple tasks and projects simultaneously.
Manage, progress, and resolve general showroom and housekeeping issues.
Communicate with brides, process sales, and engage in social media to promote brand/showroom recognition and engagement.
Build and maintain strong relationships with customers from initial consultation to closing the sale.
Learn quickly and retain information regarding new and existing styles.
Complete data entry and manage appointment scheduling.

Benefits

Competitive paid employer contributions on Health Insurance Plan for eligible employees
30%-50% of product discounts for you, your direct family & friends!
Company Sponsored 401K Plan
Paid Parental Leave Scheme
A generous commission and bonus plan
Global career development and progression opportunities
Attractive paid annual leave (paid time off) entitlements
10 days of paid sick leave per annum (pro-rata for part-time employees)
Company supported Employee Assistance Program providing confidential and free counselling services and support
Work with a passionate, and driven team that know how to work hard and have fun doing it!
Work in our beautiful boutique that offer a peaceful yet luxurious private setting
Work with brand that holds ethical and sustainable manufacturing at its core
Continued development support and learning opportunities