Retail Banking Application Delivery Manager

Wintrust•Rosemont, IL

6d•Hybrid

About The Position

The Retail Banking Application Delivery Manager is the most senior application support position and serves as a key subject matter expert across the business domains they support. They are accountable for ensuring the day to day operations of the systems under their charge and for supporting and implementing change and configuration management, including testing and defect management relating to new product implementations, development releases, upgrades, patches, and other system maintenance as required. Application Specialists will work closely with Business resources and stakeholders, internal Technology teams, and various vendors and third-party consultants and implementers. They must understand their application’s interdependencies with other applications and infrastructure both internally and outside the corporate network. Ongoing knowledge of current and changing business and technological environments, trends and strategy is important to success. This position will also support/lead acquisition and conversion activities related to their business domains.

Requirements

10+ years working in a banking or financial services environment with special emphasis on applications implementation, testing, maintenance, configuration, and support required
Working knowledge and understanding of hardware and systems software technologies, network infrastructure, and understands issues and details of integrating diverse technology to deliver scalable, robust, and high-performance solutions
Excellent written and verbal communication skills

Nice To Haves

Expert level experience in the following technologies or similar a plus: FIS core banking & financial products & services; branch banking applications; API and Microservices technologies; Salesforce; MuleSoft middleware
Bachelor’s degree in computer science or business preferred but not required

Responsibilities

Handling of day-to-day workflow (monitoring ticket system, e-mail, daily tasks, ongoing training)
Level 3 support and troubleshooting of complex issues
Support/Lead acquisition and conversion activities including data mapping, completion of complex translation tables, reviewing conversion balancing and reconciliation reports, implementation of a new application, system functionality or integration
Supporting change management and product/project implementation
Provide leadership, mentoring and training and develop best practice process and procedures
Technical application(s) ownership including evaluating new releases/functionality and monitoring application roadmaps and support bulletins
Write and maintain system documentation, process maps, test scripts, use cases, user stories, root cause analysis, and high-level integration and data flows