Retail Banker (Traveling Associate )| Metro

Capital City Bank Careers•Tallahassee, FL

2d•Hybrid

About The Position

Under general supervision, but in conformance with established Bank policies and procedures, this role involves performing a variety of transactions such as cashing checks and receiving deposits. The Retail Banker is responsible for balancing daily transactions and maintaining their cash drawer. They answer general questions about Bank products and services, recommend additional services, and make referrals. A key aspect of this role is selling, cross-selling, and referring Bank products and services while providing an excellent client experience. This position requires the associate to travel and work in offices experiencing Teller or Personal Banker staffing shortages. The role also requires driving on behalf of the Bank and adhering to the Bank's Motor Vehicle Guidelines. Associates will have access to confidential client information and must practice discretion at all times.

Requirements

Completion of in-house Personal Banker I training.
Reliable transportation, a valid driver’s license, and a clean driving record.
Excellent interpersonal skills, ability to communicate effectively and interact positively with clients as well as fellow associates.
Ability to follow detailed instructions and a wide range of procedures requiring some judgment.
Concentration to avoid mistakes in counting cash.
Ability to perform basic mathematical computations using various business machines and/or computers.
Ability to apply initiative and work with little supervision.
Ability to exercise sound and reasonable judgment.
Ability to stand for long periods of time.
Ability to print legibly and accurately on forms and records.
Must have attained the age of 18 for coverage under insurance bond.
Must adhere to Bank's Motor Vehicle Guidelines.
Minimum high school diploma or equivalent required.
Six month commitment to position is required, before internal posting for other positions within the Bank is permitted.

Nice To Haves

Some college preferred.
Relevant experience may substitute for the education requirement.
Successful completion of in-house training program or other approved training program is a plus.
Sales experience is preferable, particularly in cross-marketing products and services.

Responsibilities

Recommends and refers additional Bank services and products, retaining a working knowledge of all Bank services and products.
Accepts deposits and withdrawals from clients on business, personal and savings accounts.
Accepts checks for cashing or paying, and verifies endorsements and funds.
Sells Official Checks.
Works deposits from Drop and Go.
Accepts consumer/commercial and other bank loan payments.
Balances teller drawer as needed.
Opens and closes Teller window in accordance with procedures.
Completes Currency Transaction Report (CTR) and hold forms as required.
Attends meetings as required.
Issues cash advances.
Sells and processes new demand and time deposit accounts.
Prepares paperwork for opening new accounts, orders checks and Debit/ATM cards, and provides materials as needed.
Researches and resolves problems and responds to client inquiries on account status.
Keeps informed of changes in Bank services and procedures.
Assists in other areas of the Bank during peak business hours, when needed.
Completes all assigned/required Bank training within established timelines.
Practices SGNNT (smile, greet, name, name, thank you) at all times.
Follows policies and procedures as established by Capital City Bank, Capital City Wealth, and Capital City Home Loans.