Retail Banker | Main Street

Capital City Bank Group, Inc.•Gainesville, FL

13d•Onsite

About The Position

The Retail Banker (RB) provides prompt, efficient, and friendly service to clients and helps them with banking needs, including introducing them to banking technology. The role explains Bank products and services and identifies opportunities through client conversations to address financial needs and goals. The Retail Banker supports both Personal Banker and Teller client needs and follows established policies and procedures. Associates have access to confidential client information and must use discretion at all times. The position requires energetic, engaging client service across varied interactions and banking technologies. It involves account and transaction services, accurate and compliant work, cash security and balancing, product referrals and sales, and maintaining client information. The role also follows office opening and closing and robbery-response procedures, educates clients about fraud risks, and completes required training. The position is full-time, Monday through Friday, 40 hours per week.

Requirements

Experience in client service, sales, and cash handling is required; the stated KSAs are usually acquired through 1–2 years of work experience and/or a combination of work and education.
Excellent interpersonal skills and the ability to communicate effectively and interact positively with clients, associates, and business partners.
Ability to follow detailed instructions and procedures requiring some judgment.
Ability to concentrate and avoid mistakes when counting cash.
Proficiency in data entry and typing.
Ability to perform basic mathematical computations using business machines and/or computers.
Ability to stand and/or sit for long periods of time.
Ability to apply initiative and work with minimal supervision.
Ability to exercise sound and reasonable judgment.
Must be at least 18 years old for coverage under the insurance bond.
Minimum high school diploma or equivalent; relevant experience may substitute for the education requirement.
Ability to maintain discretion with confidential client information and follow established policies and procedures.

Nice To Haves

Sales, retail, and/or referral experience, particularly cross-marketing products and services.
Some college education.
Understanding of or experience with Capital City Bank products and services.
Successful completion of an in-house or other approved training program.

Responsibilities

Provide prompt, efficient, and friendly service and respond to client questions and concerns courteously.
Assist clients with banking needs, including introducing them to technology and explaining Bank products and services.
Open, close, service, and support accounts, products, and services.
Use programs and procedures to complete work accurately and comply with applicable regulations, including Bank Secrecy Act, Reg CC, privacy, and Currency Transaction Reporting requirements.
Cross-sell Bank products, services, marketing campaigns, and initiatives to meet client needs and achieve individual, division, and Bank goals.
Enter and maintain client information and referral and lead statuses in Synapsis.
Follow office opening and closing procedures and robbery-response procedures.
Educate clients about identity fraud and phishing scams.
Process consumer and commercial transactions, including deposits, withdrawals, check cashing, loan payments, official checks, wires, and safe-deposit-box payments when applicable.
Secure cash, maintain cash levels, balance the cash drawer daily, and scan Teller work.
Follow procedures for researching and locating outages and limiting violations of Teller and Personal Banker Performance Balancing Standards.
Attend required meetings and training sessions and complete assigned Bank training within established timelines.
Maintain discretion regarding confidential client information and adhere to Banker Standards, SGNNT service practices, and established company policies and procedures.
Provide additional support to the manager and department colleagues.