Retail Banker-Effingham
About The Position
Dieterich Bank is seeking a Retail Banker to join our team in Effingham, Illinois. As a Retail Banker, you will be the face of the bank, helping customers achieve their financial goals while delivering exceptional service and building lasting relationships. At Dieterich Bank, we're more than a bank. We're a community-focused organization committed to building relationships, enhancing lives, and creating a workplace where employees can thrive. With approximately $1.5 billion in assets, 16 locations throughout South Central Illinois and the Metro East region, and a loan production office in South County, St. Louis, we continue to grow while maintaining our family-friendly culture. Recognized as one of the Best Places to Work in Illinois for eight consecutive years, we offer a supportive environment where work-life balance is a priority.
Requirements
- 1-3 years of customer-facing service experience, preferably in banking, retail, or financial services
- Excellent communication and relationship-building skills
- Strong attention to detail and organizational abilities
- Proficiency with technology, including Microsoft Office, online banking platforms, and mobile applications
- Ability to work collaboratively in a team environment
- Dependable attendance and flexibility to work rotating Saturdays
- Commitment to Dieterich Bank's core values of Integrity, Value, Service Excellence, and Teamwork
Nice To Haves
- Associate degree in Business or a related field
- Previous banking, teller, or retail banking experience
Responsibilities
- Build strong customer relationships through outstanding customer service
- Open and maintain consumer deposit accounts
- Process customer transactions, including deposits, withdrawals, loan payments, and check cashing
- Assist customers with online banking, mobile banking, and digital banking services
- Address account maintenance requests, including address changes and fraud-related inquiries
- Identify customer financial needs and recommend appropriate products and services
- Resolve customer concerns professionally and confidentially
- Support branch operations while contributing to a positive team environment
- Maintain accuracy and compliance with bank policies and procedures
Benefits
- Group Health Insurance
- Group Dental & Vision Insurance
- Life, AD&D & LTD Insurance
- 401(k) Plan - Employer matching available
- Employee Assistance Program+
- Discretionary Profit Sharing Plan
- Discretionary Bonus Plan
- Profit Sharing Plan
- Paid Time Off (Holidays, sick time, personal time, and vacation)
- 8 hours of paid time volunteer with a charity of their choice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
