CSR 1-Effingham

Georgia Department of Public Health•Springfield, GA

7d•Onsite

About The Position

Performs a variety of customer service and clerical support functions in a busy health department. Incumbent must be able to multi-task and work efficiently in a fast paced environment be proficient with computers and a variety of software programs, appropriately handle customer service issues and manage customer demands.

Requirements

High school diploma or GED AND 12 months of experience handling customer's questions, complaints and/or providing information.
Previous experience working with WIC program or Public Health.
One or more years of experience in a clerical or office assistant role in a medical office/clinic.
Able to work in a fast paced environment and have strong computer skills including Microsoft Office and basic data entry.

Responsibilities

Provides helpful, efficient, customer service to each client in a respectful and compassionate manner
Interviews clients to obtain information according to program policies/procedures and provides confidentiality at all times
Enters data quickly, accurately and efficiently with minimal errors.
Processes client's needs and requests according to policy
Schedules appointments according to procedures
Initiates, maintains and updates client charts in accordance with clinic needs.
Attends staff meetings and training necessary to perform job effectively.
Provides other customer service and clerical support duties to clinic as necessary