Retail Banker Seasonal Associate

Valley Bank • Lincoln Park, NJ

2d

About The Position

This role involves performing various customer transactions using appropriate technology to provide efficient and effective services. Responsibilities include processing deposits and withdrawals, selling money orders and cashier's checks, and managing individual cash boxes and office work. The associate will also be responsible for balancing cash boxes, filing signature cards, completing end-of-day proof, and utilizing teller scanning equipment, cash recycling machines, and cash dispensing machines. A key aspect of the role is meeting customer expectations, achieving service quality standards, and maintaining knowledge and compliance with the Bank's Code of Conduct and policies.

Requirements

• Excellent verbal and written communication.
• Excellent interpersonal - customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
• Strong analytical, problem solving, and decision-making skills.
• Detail oriented, strong organizational skills, and high degree of accuracy.
• Ability to handle multiple projects simultaneously.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
• Strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
• Ability to make sound decisions, including on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.
• Proficient computer skills.

Nice To Haves

• Prior cash handling and/or customer service experience preferred.

Responsibilities

• Perform all transactions required by a customer and use appropriate technology to provide services effectively and efficiently.
• Service customers by processing deposits and withdrawals such as loan payments, holiday club payments and savings.
• Sell money orders and cashiers' checks.
• Perform duties related to processing or balancing individual cash box and the office work as necessary or assigned.
• File signature cards and complete end of the day proof.
• Maintain and balance a cash box.
• Utilize technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines and support customers in the use of Coin Machines.
• Meet customer expectations, achieve service quality standards and mystery shop expectations.
• Maintain knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED