Retail Banker II

First Financial Bank • Midlothian, TX

12d • Onsite

About The Position

The Retail Banker II primarily performs teller and/or personal banker duties, providing full banking services to customers. The role involves frequent face-to-face, written, and telephone contact with customers and bank employees, and requires strong customer relations. Work results are reviewed and measured against specific goals. The position may report to more than one officer and frequently coordinates with other departments.

The role processes deposits, withdrawals, and other financial transactions according to bank policies and procedures. It also provides customer service by selling and servicing account products, including checking, savings, certificates of deposit, IRAs, and check orders. The incumbent is cross-trained in image capture processes and participates in the bank’s Customer Service First sales and service culture while following organizational values, policies, and procedures. Periodic travel to Abilene or other bank regions for training is required. Saturday and holiday hours may be required depending on branch operating hours.

Requirements

• High school diploma or GED.
• A college degree or at least twelve months of customer contact and sales experience.
• Communication and sales skills.
• Mathematical and general business knowledge normally acquired by a high school graduate.
• Basic typing and calculator skills.
• Customer relations skills, accuracy, speed, attention to detail, flexibility, judgment, and a courteous, professional demeanor.
• Ability to handle multiple tasks and commitment to providing “WOW” customer service.
• Ability to accurately process data and accounting entries.
• Proficiency with Word and Excel applications.
• Ability to work flexible and/or extended hours as business requires.
• Ability to travel periodically to Abilene or other bank regions for training.

Nice To Haves

• Banking experience preferred.

Responsibilities

• Process deposit and withdrawal transactions in accordance with bank policies and procedures.
• Perform other transactions and services, which may include answering phones, processing treasury tax and loan payments, savings bonds, loan payments, mail deposits, and safe deposit boxes.
• Sell and service checking, savings, certificate of deposit, IRA, and check-order products.
• Provide customer service and maintain courteous, professional customer relations.
• Participate in the Customer Service First sales and service culture and support organizational values and established bank policies and procedures.
• Cross-train in image capture processes.
• Travel periodically to Abilene or other bank regions for training.
• Work Saturday and holiday hours when required by branch operating hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED