Retail Banker II

First Financial Bank • Midlothian, TX

15d • Onsite

About The Position

The Retail Banker II primarily performs Teller and/or Personal Banker duties, providing customers with banking services through frequent face-to-face, written, and telephone contact. The role processes customer transactions and sells and services retail account products, while maintaining strong customer relations and following bank policies and procedures. Work is reviewed and measured against specific goals, and the position may report to more than one officer. The incumbent also works with other departments to provide full banking services to customers.

The position requires an in-depth knowledge of retail services and products and participation in the bank’s Customer Service First sales and service culture. The employee will be cross-trained in image capture processes and will learn to use designated banking machines and software. Periodic travel to Abilene or other bank regions for training is required. Saturday and holiday hours may be required depending on branch hours, and flexible or extended hours may be needed as business requires. The posting states that physical effort required is above average.

Requirements

• High school diploma or GED.
• A college degree or at least 12 months of customer-contact and sales experience.
• Communication and sales skills.
• Mathematical and general business knowledge normally acquired by a high school graduate.
• Minimum typing and calculator skills.
• Customer relations, accuracy, speed, attention to detail, flexibility, judgment, and a courteous, professional demeanor.
• Ability to handle multiple tasks.
• Commitment to providing “WOW” customer service.
• Ability to learn and become proficient with a teller machine, calculator, keyboard, encoder, image capture/scanner, Oscar (ATM cards), SEI Trust System, Streamline, and Vertex.
• Accurate processing of data and accounting entries.
• Proficiency with applications such as Word and Excel.
• Ability to work flexible and/or extended hours as business requires.
• Ability to travel periodically to Abilene or other bank regions for training.

Nice To Haves

• Banking experience preferred.

Responsibilities

• Process deposit and withdrawal transactions in accordance with bank policies and procedures.
• Perform other financial transactions, which may include treasury tax and loan payments, savings bonds, loan payments, mail deposits, and safe deposit box services.
• Answer telephone calls.
• Sell and service checking, savings, certificate of deposit, IRA, and check-order products.
• Provide courteous, professional customer service and maintain good customer relations.
• Participate in the Customer Service First sales and service culture and support organizational values and established policies and procedures.
• Cross-train in image capture processes.
• Travel periodically to Abilene or other bank regions for training.
• Work Saturday or holiday hours if required by the branch’s hours of operation, and flexible or extended hours as business requires.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED