Retail Banker I (40hrs.) South Plainfield - (Bilingual Preferred - Spanish)

TD • South Plainfield, NJ

1d • $23 - $29 • Onsite

About The Position

The Retail Banker I is a banking professional who delivers TD’s relationship-driven banking experience by helping clients work toward financial goals through personalized solutions that support financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while meeting risk and regulatory standards. The position is based at a bank location in South Plainfield, New Jersey, and is listed as 40 hours per week. Spanish is preferred.

The Retail Banker I engages walk-in clients, manages leads, and conducts outbound outreach; discovers client goals and needs; explains suitable banking options, including their features, benefits, and potential risks; and connects clients with appropriate products, services, or partners. The role builds ongoing relationships, provides guidance on TD products and digital capabilities, handles client concerns, and engages clients regarding mortgage products and residential lending referrals. It also requires accurate documentation, careful risk awareness, and compliance with policies and applicable regulations.

The role includes ongoing training, collaboration with colleagues and partners, and participation in performance and development activities. It falls within federal definitions of a loan originator and mortgage loan originator and requires eligibility for employment with a covered financial institution and registration as a mortgage loan originator with NMLS. Satisfactory criminal background and credit checks, along with required applicant disclosures or certifications, are required.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Eligibility for employment with a covered financial institution under Regulation Z requirements.
• Eligibility for registration as a mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required statements or certification regarding government agency or authority findings.
• Spanish language skills are preferred, as indicated in the job title.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.
• Spanish bilingual ability.

Responsibilities

• Acquire clients at a bank location through walk-in engagement, lead management, and outbound outreach.
• Conduct goals-based discovery to understand client needs, priorities, and financial goals.
• Explain relevant banking options, including features, benefits, and potential risks, in clear and transparent language.
• Recommend personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
• Execute accurately, establish follow-up steps, and reinforce client relationships over time.
• Provide ongoing guidance and educate clients about TD products, services, and digital capabilities.
• Build and strengthen client relationships through consistent, personalized interactions.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Resolve client concerns end-to-end where possible and escalate issues when needed.
• Capture client information accurately and follow policies, procedures, and regulatory requirements.
• Verify client identification, maintain data integrity, and follow authentication and documentation standards, including AML requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them appropriately.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices with the team; collaborate with colleagues and partners.
• Contribute to a positive team environment and participate in performance and development activities.
• Act in accordance with TD’s code of conduct and ethical standards.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Base salary and variable compensation or incentive awards, with eligibility for cash and/or equity incentive awards generally through an incentive plan
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED