Retail Bank Area Manager, Silicon Valley Area, Senior Vice President

Citi • San Mateo, CA

6d • $139,040 - $208,560 • Onsite

About The Position

The Area Manager is a senior leadership position responsible for driving sales growth, client loyalty, and operational excellence across multiple retail branches. This role focuses on leading and developing a team of Branch Managers and sales professionals, ensuring a strong risk and control environment, and contributing to the development of business strategies. The position is responsible for 13+ branches in the Silicon Valley Area from San Mateo, CA to Cupertino, CA with 80+ employees.

Requirements

• 10+ years of relevant experience in retail banking and sales management.
• Demonstrated success in sales, service, operations, and employee retention.
• Strong leadership, interpersonal, prioritization, and organizational skills.
• Excellent written and verbal communication.
• Proven ability to adapt to organizational, business, and regulatory changes, inspiring others, and exhibiting flexibility and self-motivation.

Nice To Haves

• Master's degree is preferred.

Responsibilities

• Drive sales growth and market share acquisition by leading and coaching branch and area staff ensuring alignment with organizational goals and financial targets.
• Oversee branch operational performance analyzing data to develop and execute action plans, and communicating clear performance expectations.
• Integrate and manage promotional campaigns, ensuring alignment with compensation programs to motivate desired behaviors and business delivery.
• Under the leadership of the Market Director, identify synergies, review sales pipelines, and coordinate priorities for branches.
• Collaborate with functional managers to identify sales and service opportunities through client and area data analysis and building community partnerships.
• Foster a robust risk and control culture, ensuring compliance with enterprise risk management frameworks and internal policies.
• Proactively identify, assess, and escalate risks, engaging actively in their management.
• Ensure controls are in compliance with prescribed policies and procedures.
• Exercise sound ethical judgment and maintain transparency in managing and reporting control issues, holding teams accountable for adherence to standards.
• Directly lead, coach, and develop Branch Managers and their teams.
• Identify, source, and develop talent, through our internal Learning Development team as well as internal Talent Acquisition partners.
• Build and leverage an engaged talent pool, fostering a culture of inclusion and excellence.
• Ensure a client-first approach, meeting client needs for trust, relevance, and convenience.
• Drive deposit balance growth through client engagement, outreach, portfolio management, and sales productivity.
• Deliver sustainable and balanced growth by harnessing "One Citi" resources to meet comprehensive client financial needs.
• Focus on client onboarding and engaging the existing customer base to drive long-term profitability.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior