Retail Associate (Full-Time) (Napa RTC)

Goodwill•Napa, CA

5d•Onsite

About The Position

As a member of the DGR store team, Retail Associates are expected to provide exceptional customer service while accepting, sorting, pricing and selling donated goods. Additionally, Retail Associates are required to support all efforts of the DGR team including supporting the transportation team on site, maintaining the work environment in a clean and orderly fashion, and adhering to all GIRE personnel policies.

Requirements

Willingness to learn
The ability to maintain productivity and work with a sense of accomplishment and a sense of urgency
Proven ability to speak, read, write in English and count
Ability to take direction and work independently or with minimal supervision
Physical stamina to perform tasks for full work shift
Demonstrated ability to provide outstanding customer service
Able to withstand frequent standing and walking on concrete and/or uneven surfaces.
Ability to perform continuous lifting, bending, stooping, reaching, grasping, pushing, pulling and stretching.
Frequent pushing and pulling on varying surfaces.
Mobility throughout the location is required.
Continuous speech and visual skills required.
Must be able to lift up to 30 pounds repetitively, up to 50 pounds occasionally and maneuver up to 400 pounds using assistive equipment.

Nice To Haves

High school diploma or equivalent preferred
Respect of others
Good communication skills, both in writing and orally, to relay information within the business; to respond appropriately to legal and/or sensitive issues
Ability to perform effectively and cooperatively as part of a team
Excellent interpersonal skills

Responsibilities

Greet donor vehicle courteously and accept donated goods with care
Communicate to donors why certain items cannot be accepted by Goodwill (“GIRE Do Not Accept List”) as needed
Offer tax receipts to all donors
Complete Daily Donation Log timely and accurately
Separate soft line goods from hardline goods at receipt of goods
Follow production protocols and provide accurate production reporting
Sort hardline goods as instructed
Price hardline goods appropriate for the sales floor following Unit Pricing Guidelines
Deliver donated textile materials to Sorting, Grading & Hanging Workstation
Inspect donated goods for quality to determine marketability
Tag donated items according to Goodwill’s rotation system and Unit Pricing Guidelines
Hang/tag inspected goods for placement onto sales floor
Produce appropriate quality and number of textile/wares items each day to meet Goodwill’s production goals and standards
Responsible for the ownership of assigned cash drawer/till
Greet all customers within 30 seconds of entering the store and every time they are within 10 feet of you
Facilitate sales transactions through accurate cash register operations and in accordance to cash handling and related policies, including voids, employee purchases, voucher redemptions, etc.
Knowledgeable of merchandise pricing
Maintain the sales floor and inventory in a clean, neat, and properly displayed manner
Put away all merchandise that accumulates in the fitting rooms and at the checkout counters
Stock shelves and racks as merchandise is moved from the production area to the sales floor
Assist in rotating stock as directed by management
Give excellent customer service and remain calm and professional under stressful situations
Maintain personal workspace to include, but is not limited to: security, cleanliness and energy efficiency to include turning on/off equipment/lights as necessary
Provide assistance and support to other Goodwill staff as necessary
Work habit expectations include: regular attendance, punctuality, teamwork, focus, efficiency, willingness to learn, dependability, promptness, and integrity
Other duties as assigned