Retail Associate

The Salvation Army USA Central Territory•Comstock Park, MI

10d•Onsite

About The Position

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We are looking for a friendly, dependable Retail Associate to provide great customer service, keep the store organized, process donations, accept donations, and help create a welcoming shopping experience for customers and donors.

Requirements

Ability to provide friendly customer service
Ability to process donated merchandise
Reliable attendance and punctuality
Basic communication and teamwork skills
Basic math and computer skills
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
Ability to stand and walk for most of the shift
Ability to bend, reach, and lift or move merchandise throughout the day
High school diploma or currently pursuing

Nice To Haves

Previous retail, cashier, customer service, or thrift store experience
Experience using a point-of-sale system

Responsibilities

Maintain a friendly, professional demeanor with customers, donors, co-workers, leadership, and field personnel.
Provide excellent customer service on the sales floor, at the donation area, and during all assigned store activities.
Operate the Point-of-Sale system accurately, complete sales transactions, manage assigned cash drawer, and follow Salvation Army cash handling policies.
Implement store opening and closing procedures as assigned.
Assist donors with donations, provide receipts, collect required donor information, track donations according to center policy, and courteously communicate when items cannot be accepted.
Sort, process, hang, tag, price, and prepare donated merchandise according to store production goals and assigned timelines.
Identify and set aside items for eCommerce sales as assigned.
Stock, straighten, clean, organize, and maintain the sales floor, work areas, donation area, and storage areas to support a safe and positive customer and donor experience. Move priced merchandise to the sales floor, display areas, stock areas, or designated shipping locations as assigned.
Assist with receiving, loading, unloading, sorting, and moving donations or merchandise, including Salvation Army trucks, as assigned.
Complete bank runs and other assigned duties in accordance with Salvation Army policy.
Follow all Salvation Army policies regarding merchandise handling, pricing, sales, donor service, safety, dress code, and workplace conduct.
Must be available for a flexible schedule, including early shifts, late shifts, Saturdays, some holidays, and temporary assignments to other stores if the need arises.
Other duties as assigned.