Retail Associate - Summer 2026
About The Position
The Retail Team Member is responsible for supporting the daily operations of our retail store, ensuring an exceptional experience for all guests by creating a warm and welcoming atmosphere. Key duties include greeting customers, assisting with product inquiries, managing inventory displays, restocking shelves, and operating the POS system to process transactions efficiently. The Retail Clerk plays an integral role in maintaining a high standard of service, fostering positive relationships, and contributing to a memorable guest experience. The ideal candidate is outgoing, detail-oriented, and passionate about customer service. They should possess a strong knowledge of our store offerings and the local area, with a desire to create a personalized experience for every guest. We are looking for a proactive individual who can work independently, solve problems effectively, and thrives in a dynamic environment.
Requirements
- Minimum of one year of customer service experience, preferably in the hospitality industry.
- Strong communication and presentation skills.
- Highly motivated, adaptable, and able to take initiative.
Responsibilities
- Develop and maintain in-depth knowledge of the products we carry, as well as the surrounding area.
- Provide accurate information about daily events, on-property activities, and seasonal offerings.
- Greet and check in Sleigh Ride Dinner guests, assist with wine selections, and address questions related to the experience.
- Engage guests by sharing insights about the purveyors and artisans represented in our store.
- Maintain a clean, organized, and visually appealing retail space.
- Work independently, multi-task effectively, and greet all guests promptly to create a welcoming environment.
- Keep a positive, cheerful attitude at all times.
- Monitor merchandise levels and coordinate with management to restock items as needed.
- Arrange items attractively to create engaging displays that encourage purchases.
- Assist in ordering and receiving stock, ensuring all items are correctly priced and displayed.
- Conduct a monthly inventory of all retail items by the 5th of each month.
- Ensure all retail displays are well-maintained and visually appealing.
- Build and nurture positive relationships with both internal and external customers.
- Perform additional duties as assigned, supporting overall store operations.
- Actively participate in training and development to enhance skills and knowledge.
- Interact with the public, customers, colleagues, community members, and officials with professionalism, fostering positive relationships and clear communication.
- Adhere to company operating controls, SOPs, policies, and service standards.
- Communicate with Human Resources on employment-related matters including attendance, injuries, and housing.
- Assist other departments and contribute to shared responsibilities as needed, including snow removal, guest transportation, and general Outpost upkeep.
Benefits
- Seasonal Bonus Program ($1 per regular hour worked, $1.50 per overtime hour worked, applies to hours worked within defined seasonal dates, short-term contracted roles are eligible. Employees who resign or are terminated prior to season completion are not eligible. If the season ends early due to business levels, eligible employees will still participate.)
- Ranch Gratuity (Collected on all guest stays and ranch bookings, added on to base hourly rate, distributed to eligible employees)
- Employee Housing (Offered based on availability, priced at a subsidized rate, dorm style, single family homes, ranging in distance from the Ranch)
- Staff Cafeteria (Three meals daily, grab-and-go options, snacks and hydration selections)
- Employee Discounts (50% off food in Horn & Cantle for employee and one guest (alcohol excluded), 35% off retail purchases, One discounted employee cabin stay per season (maximum two nights))
- Ranch Activities (Based on Availability) Summer Access: Archery, Axe throwing, Hiking, High ropes course, Yellowstone tours. Winter Access: 50 miles of cross-country ski trails accessible from the Ranch
- Arrival Transportation (Complimentary airport transportation is provided on designated arrival days and times for employees traveling by air.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
