Retail Associate

OTG•Chicago, IL

9d•Onsite

About The Position

The Retail Associate plays a critical role in delivering the OTG guest experience by combining exceptional customer service with effective merchandising and inventory support. This position is responsible for operating the point-of-sale system, assisting guests with purchases, maintaining product displays, restocking merchandise, ensuring product freshness, keeping the retail environment clean, organized, and visually appealing. Success in this role requires a passion for hospitality, attention to detail, and a commitment to creating an outstanding experience for every traveler.

Requirements

Must be at least 18 years of age.
Fully conversational in English.
Comfortable operating cash point of sales system and company assets responsibly.
Ability to read labels, product information, and merchandising guides accurately.
Strong attention to detail and organizational skills.
Self-motivated and able to work independently while supporting a team environment.
Ability to lift up to 35 pounds and push/pull merchandise carts.
Ability to stand for extended periods and frequently walk, bend, stoop, kneel, and crouch.
Must obtain ServSafe Certification (or equivalent) within 30 days of hire, where required.

Responsibilities

Greet guests quickly, professionally, and with a welcoming attitude.
Process cash, credit card, voucher, and other approved transactions accurately and efficiently while adhering to OTG cash-handling procedures.
Educate guests on products, promotions, and offerings while making recommendations to enhance their experience.
Maintain strong product knowledge and share product information with guests and fellow crewmembers.
Bag purchases and assist guests with retail needs.
Execute merchandising plans and maintain attractive, organized displays that support sales and the guest experience.
Restock shelves, coolers, displays, and sales areas while monitoring inventory levels.
Rotate products to ensure freshness, minimize waste, and maximize product visibility.
Maintain display items, shelving, and retail fixtures in a clean and orderly condition.
Maintain a clean, sanitary, and safe environment by cleaning shelves, displays, workstations, floors, and guest areas.
Assist with barista and other retail support functions as required.
Maintain knowledge of airport terminals, dining concepts, and retail offerings to assist travelers with recommendations and information.
Maintain a clean, neat, and professional appearance.
Perform other duties as assigned.