Retail Associate - Full Time

The Salvation Army USA Central Territory • Clive, IA

10d • Onsite

About The Position

The Salvation Army Thrift Store is seeking a Full Time Retail Associate to support daily store operations. This role involves providing excellent customer and donor service, accurately handling sales transactions, assisting with merchandise production and pricing, maintaining a clean and organized shopping and donation experience, and helping move donated goods from receiving through processing and onto the sales floor. The Salvation Army is an evangelical part of the universal Christian church whose mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Requirements

• High School Diploma or currently pursuing.
• Ability to speak, write, and understand English in a manner sufficient for effective communication with customers, donors, co-workers, leadership, and field personnel.
• Basic computer skills, including but not limited to use of the Point of Sale system, payroll program, and other programs or systems adopted by the TSA ARC.
• Ability to accurately handle cash, give change, and follow cash handling procedures.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to use basic math skills.
• Ability to work in multiple areas of the store, including sales floor, donation receiving, production, pricing, stocking, and backroom support.
• Valid Driver’s License.
• Must be able to drive on behalf of The Salvation Army per Salvation Army policy.

Responsibilities

• Maintain a friendly, professional demeanor with customers, donors, co-workers, leadership, and field personnel.
• Provide excellent customer service on the sales floor, at the donation area, and during all assigned store activities.
• Operate the Point of Sale system accurately, complete sales transactions, manage assigned cash drawer, and follow Salvation Army cash handling policies.
• Implement store opening and closing procedures as assigned.
• Assist donors with donations, provide receipts, collect required donor information, track donations according to center policy, and courteously communicate when items cannot be accepted.
• Sort, process, hang, tag, price, and prepare donated merchandise according to store production goals and assigned timelines.
• Identify and set aside items for eCommerce sales as assigned.
• Stock, straighten, clean, organize, and maintain the sales floor, work areas, donation area, and storage areas to support a safe and positive customer and donor experience.
• Move priced merchandise to the sales floor, display areas, stock areas, or designated shipping locations as assigned.
• Assist with receiving, loading, unloading, sorting, and moving donations or merchandise, including Salvation Army trucks, as assigned.
• Complete bank runs and other assigned duties in accordance with Salvation Army policy.
• Follow all Salvation Army policies regarding merchandise handling, pricing, sales, donor service, safety, dress code, and workplace conduct.
• Be available for a flexible schedule, including early shifts, late shifts, Saturdays, some holidays, and temporary assignment to other stores if the need arises.
• Other duties as assigned.

Benefits

• Medical, prescription drug, dental, vision, and hearing coverage
• Employer-paid basic life and AD&D insurance
• Employer-paid basic long-term disability coverage
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage
• Paid vacation, sick time, and holidays
• Flexible spending accounts
• 403(b) retirement savings plan
• Employer-funded pension plan for eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED