Lope Tech Store - Retail Associate (FWS/NFWS)
About The Position
As a Lope Tech Retail Associate, you provide front-end customer service for Lope Tech. The main location will be Lope Tech, but you could occasionally be asked to work at other locations. You will possess basic knowledge of Apple products (Mac, iPad, Apple Watch, AirPods), PC laptops, and technology accessories, or demonstrate the ability to quickly learn product knowledge. You will explain product features, specifications, warranties, and available services in a clear and professional manner. You will assist customers in selecting technology products based on their academic and personal needs. You will display proper customer service to all who walk into the store, ensure the daily list of staff to-dos is executed, and assist in stocking, cleaning, and maintaining Lope Tech. You will know all aspects of the POS system, including returns and department charges, and assist with inventory receiving and transferring. You will be a team player and continually strive for excellence. You will stay informed about new technology products, promotions, and Lope Tech offerings through ongoing training.
Requirements
- Basic knowledge of Apple products and other tech accessories.
- Superior selling and listening skills.
- Proven leader amongst peers.
- Competitive drive and entrepreneurial confidence to succeed.
- Ability to develop relationships with customers.
- Ability to work under pressure and with tight deadlines.
- Strong time-management skills.
- Attention to detail.
- Strong problem-solving skills.
- Excellent verbal and written communication and interpersonal skills.
- Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.
- Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
- Maintain good financial and academic (SAP) standing with the University.
Responsibilities
- Provide front end customer service for Lope Tech.
- Possess basic knowledge of Apple products (Mac, iPad, Apple Watch, AirPods), PC laptops, and technology accessories or demonstrate the ability to quickly learn product knowledge.
- Explain product features, specifications, warranties, and available services in a clear and professional manner.
- Assist customers in selecting technology products based on their academic and personal needs.
- Display proper customer service to all who walk into the store.
- Ensure daily list of staff to-dos is executed.
- Assist in stocking, cleaning, and maintaining Lope Tech.
- Know all aspects of the POS system, including returns and department charges.
- Assist with inventory receiving and transferring.
- Be a team player and continually strive for excellence.
- Stay informed about new technology products, promotions, and Lope Tech offerings through ongoing training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
