Retail Associate

Goodwill Industries of New Mexico•Albuquerque, NM

18h•Onsite

About The Position

Goodwill Industries of New Mexico is seeking an enthusiastic, career-minded Retail Associate to provide customer service and support its mission of providing skills training, job placement, and social services to New Mexicans. The role includes customer service, accepting and processing donations, stocking the sales floor, and operating the cash register. Goodwill describes itself as a second-chance employer and offers cross-training and advancement opportunities. The position pays $13 per hour and guarantees 38 hours per week. Work is generally performed indoors in a retail setting with frequent public contact. Employees may occasionally be exposed to outdoor weather conditions. The position involves regular use of hands and arms and the senses of sight, speech, and hearing; frequent sitting and walking; and may require standing for eight or more hours. Occasional duties may involve stooping, kneeling, crouching, crawling, and lifting or moving up to 50 pounds.

Requirements

Pass a criminal background check and drug test.
Knowledge of organizational practices, policies, and procedures, and ability to comply with them.
Knowledge of and compliance with safety policies and procedures.
Ability to maintain confidentiality.
Ability to communicate efficiently and effectively verbally and in writing.
Ability to provide excellent customer service.
Ability to read, write, and understand English.
Ability to interact and maintain good working relationships with people from varying social and cultural backgrounds and with people with disabilities.
Ability to work extended hours and various work schedules.
Ability to work independently and demonstrate time-management skills.
Ability to handle multiple tasks and meet deadlines.
Knowledge of visual merchandising and sales promotion.
Ability to calculate figures and amounts, including discounts, interest, and percentages.
Ability to operate a cash register.

Nice To Haves

High school diploma or GED, preferred.
One year of retail work experience or an equivalent combination of education and experience, preferred.

Responsibilities

Follow Goodwill attendance and punctuality policies.
Provide excellent customer service and respond to customer questions and issues; contact a supervisor as needed.
Maintain confidentiality of privileged information.
Maintain a professional appearance and a friendly, cheerful, and courteous demeanor.
Process customer checkouts, accept cash and card payments, count money, provide correct change and receipts, wrap and bag merchandise, and verify register balances.
Keep the work area organized and clean shelves, counters, and displays.
Set up displays and arrange furniture and merchandise to promote sales.
Stock racks, counters, and displays with donated merchandise.
Transport boxes, bins, and crates to work areas; distribute items and salvage to appropriate areas; and dispose of unsalable items.
Process and price incoming donations, including wares, books, shoes, and furniture.
Maintain production levels and document the number of items or bins processed accurately and promptly.
Review donations for quality and route items to the appropriate areas for further distribution.
Accept and record donations appropriately; keep the donations area secured and protect donations from misuse.
Operate material-handling equipment.
Attend and participate in regularly scheduled staff meetings.
Observe customer behavior and report suspicious behavior to a supervisor or security.
Perform other incidental and related duties as assigned.