Retail Associate - Tackle Warehouse - Alpharetta, GA

Sports Warehouse, Inc.•Alpharetta, GA

5d•$17 - $19•Onsite

About The Position

We're more than an e-commerce retailer - we're a destination for athletes, adventurers, and sports enthusiasts. Sports Warehouse offers a carefully curated selection of gear and equipment across tennis, pickleball, padel, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our goal is simple: help every customer find the right products with expert guidance, exceptional service, and a shopping experience that keeps them coming back. At Sports Warehouse, we're always looking for motivated, dependable people who are passionate about delivering exceptional experiences for our customers and for one another. Whether your strengths are in customer service, warehouse operations, technology, marketing, merchandising, or another area of the business, you'll be part of a collaborative team that values integrity, innovation, and continuous improvement. We believe great people make great teams. If you're eager to make an impact and help connect athletes and outdoor enthusiasts with the products they love, we'd love to hear from you. The Sports Warehouse Family of Brands Tennis Warehouse Pickleball Warehouse Padel Warehouse Running Warehouse Tackle Warehouse Ice Warehouse Inline Warehouse Derby Warehouse Riding Warehouse Skate Warehouse TYPTI Warehouse Purpose of Position Build a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events. Maintain store inventory and presentation via stocking, merchandising, and cleaning. Duties and Responsibilities Customer Service Greet customers and offer warm hospitality throughout their visit. Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner, including all Sports Warehouse curbside pick-up costumers. Display a comprehensive and current understanding of company policies, procedures, products and services. Offer outstanding customer service, meeting customer needs and exceeding expectations whenever possible. Maintain store inventory and appearance, engaging in stocking, merchandising and cleaning, either proactively or by assignment. Be flexible during busy times by helping fellow co-workers and multi-tasking. Maintain a safe and clean work environment. Continuously learn and develop skills, procedures and information relevant to the position. Understand resources available to locate answers to product questions. Communicate with other departments when necessary, regarding any customer issues. Other necessary duties deemed necessary in the daily operation of Sports Warehouse. Additional responsibilities may include participating in training clinics and providing product feedback for use on the website.

Requirements

Ability to understand and calmly address customer needs, concerns, and complaints effectively.
Ability to learn and use new technology quickly.
In-depth understanding of the products or services the company offers to effectively assist customers.
Proficient in Microsoft Office Suite.
Demonstrate ability to learn new software applications.
Communicate clearly and professionally during conversations.
Demonstrate active listening skills.
Approach problem-solving with creativity and innovation.
Exhibit a professional demeanor in all interactions.
Interpret and execute written and verbal instructions accurately.
Follow directions well and gain clarification as needed.
Adapt to new circumstances and execute multiple tasks and deadlines.
Excellent organizational skills.
Maintain focus and attention to detail effectively.
Work independently and remain motivated.
Recognize when to seek assistance and collaborate effectively.
Foster a positive attitude and strong work ethic, contributing actively within a team.
Maintain a standard of conduct that will maintain an orderly and productive workplace.
Uphold standards of safety and cleanliness in the work environment.
Practice good judgement in actions and decision making.
Abide by all Sports Warehouse policies and procedures.
Demonstrate a sense of pride in your work and represent Sports Warehouse in a favorable manner.
Other duties deemed necessary to support daily operations of Sports Warehouse.

Responsibilities

Greet customers and offer warm hospitality throughout their visit.
Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner, including all Sports Warehouse curbside pick-up costumers.
Display a comprehensive and current understanding of company policies, procedures, products and services.
Offer outstanding customer service, meeting customer needs and exceeding expectations whenever possible.
Maintain store inventory and appearance, engaging in stocking, merchandising and cleaning, either proactively or by assignment.
Be flexible during busy times by helping fellow co-workers and multi-tasking.
Maintain a safe and clean work environment.
Continuously learn and develop skills, procedures and information relevant to the position.
Understand resources available to locate answers to product questions.
Communicate with other departments when necessary, regarding any customer issues.
Other necessary duties deemed necessary in the daily operation of Sports Warehouse.
Participating in training clinics and providing product feedback for use on the website.