Full Time Front End Supervisor

Ross Dress For Less • Springfield, NJ

4d • Onsite

About The Position

Ross is a leading off-price retail chain with over 2,200 stores, a strong track record of success and growth. Our focus is on bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience. We value our people, offering career growth, teamwork, and a commitment to Diversity, Equality & Inclusion. Our Corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

Requirements

• Ability to effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Ability to regularly push, pull and lift more than 20 pounds (for Stockroom shifts).

Nice To Haves

• Open Availability (must be available to work any time).

Responsibilities

• Ensures customers have a positive shopping experience by making eye contact, smiling, and greeting them courteously and friendly.
• Treats fellow associates with respect.
• Efficiently follows all company best practice standards as outlined in all work centers.
• Maintains a clean work area at all times.
• Ensures proper merchandise presentation.
• Practices safe behaviors in everything they do and maintains a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Maintains clutter-free, clear egress to emergency exits and immediately corrects or reports any unsafe conditions or practices to Store Leadership.
• Assists customers in any way necessary, including register operations, merchandise assistance, and answering questions politely and knowledgeably.
• Greets all customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
• Provides prompt and efficient responses to customers and handles all customer issues courteously and helpfully, escalating to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily assigned sizing and recovery to ensure a neat, clean, and organized store.
• Expedites newly received merchandise to the sales floor with urgency, merchandising items per company best practice and maintaining merchandise/brand name familiarity within departments.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions with Associates and Customers.
• Safeguards confidential information, cash and credit card information, and merchandise.
• Follows all Mark-Out-of-Stock (MOS) policies, including identification, processing, and notification of Store Leadership for approval of disposals.
• Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures.
• Maintains a high level of awareness and accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role.
• Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.

Benefits

• Success. Our winning team pursues excellence while learning and evolving.
• Career growth. We develop industry leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve the hard problems and find the right solution.
• Commitment to Diversity, Equality & Inclusion, and our community.
• Continuous learning opportunities and development for our teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed