Full Time Front End Supervisor

Ross Dress For Less • Iselin, NJ

4d • Onsite

About The Position

Join Ross, a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. We focus on bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience. As part of our team, you will experience success through pursuing excellence and continuous learning, career growth as Ross grows when our people grow, and teamwork in solving problems. We are committed to Diversity, Equality & Inclusion, and our community, celebrating differences and striving to be a positive force. Our Corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

Requirements

• Ability to effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Nice To Haves

• Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Responsibilities

• Ensuring customers have a positive shopping experience by making eye contact, smiling, and greeting all customers in a courteous and friendly manner.
• Treating fellow associates with respect.
• Efficiently following all company best practice standards as outlined in all work centers.
• Maintaining a clean work area at all times.
• Ensuring proper merchandise presentation.
• Practicing safe behaviors in everything they do and maintaining a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Maintaining clutter-free, clear egress to emergency exits and immediately correcting or reporting any unsafe conditions or practices to Store Leadership.
• Assisting customers in any way necessary, including being register-trained, assisting with merchandise, and answering customer questions politely and knowledgeably.
• Greeting all customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
• Providing prompt and efficient responses to customers at all times and responding to Customer Service calls immediately.
• Handling all customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
• Representing and supporting the Company brand at all times.
• Performing cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintaining a professional appearance and adhering to the Company's dress code at all times.
• Performing daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store.
• Expediting newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist customers.
• Understanding the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrating integrity and honesty in all interactions with Associates and Customers.
• Safeguarding confidential information, cash and credit card information, and merchandise.
• Following all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
• Following all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures.
• Maintaining a high level of awareness and accuracy when handling bankable tenders.
• Demonstrating a sense of urgency to efficiently perform their role.
• Maximizing productivity by executing all Store best practices and minimizing steps and touches in their work flow.

Benefits

• Success. Our winning team pursues excellence while learning and evolving.
• Career growth. We develop industry leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve the hard problems and find the right solution.
• Commitment to Diversity, Equality & Inclusion, and our community.
• Inclusive work environment with continuous learning opportunities and development for our teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed