Hiring Event Retail Associate Manager 2nd July MURRYSVILLE | Blue Spruce Way

Arch Telecom•Murrysville, PA

10h•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with over 200 retail stores across the U.S. Since 1993, they have been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, they consistently deliver the solutions and service customers demand. The Retail Associate Manager (RAM) works as part of a Retail Team to bring the brand to life, embodying the brand and Arch Telecom’s Core Values. RAMs are brand ambassadors who create energy and excitement around products and services, thriving in a fast-paced, fun environment where customer needs are the first focus. They immerse themselves in meaningful connections with customers by building and deepening relationships. This role requires continuous development of expertise in uncovering customer needs and a passion for educating, demonstrating, and recommending device and service solutions. This is a learning role where the RAM is expected to work with their team to build required skills and assist the Retail Store Manager in all operational duties.

Requirements

Be at least 18 years of age
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25lbs
Reliable transportation
Full Time (40 hours)

Nice To Haves

Leadership
Competitive drive and confidence to succeed in a fast-paced sales environment
Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues
Effectiveness with operational, financial, and performance management
Amazing communication skills, to your team and customers
Prior wireless sales experience

Responsibilities

Learn and build proficiency in customer service, while concurrently providing a best-in-class customer experience and building loyalty.
Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Explore individual needs and provide hands-on demonstrations of the latest technology in-store.
Engage in side-by-side selling to find personalized solutions beyond the basic device and service plan, including accessories and Internet of Things (IoT) devices.
Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise.
Assist the Retail Store Manager with daily operations and coaching.
Become proficient in the use of digital tools designed to enhance interactions and onboarding.
Demonstrate how the company's coverage stacks up and why plans and services offer value.
Redefine how wireless is done, including device and account inspection, review, and troubleshooting.
Complete training on in-store experience, new skills, processes, and knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service, to collectively own the customer experience and resolve issues.
Successfully identify and hand off small business leads.
Develop strong peer relationships where all employees are accountable for the company’s success.
Be willing to have a good time while providing first-class customer experience.