Retail Associate Manager

T-Mobile USA•Waynesboro, VA

12d

About The Position

This role supports store leadership in developing and guiding the retail team to deliver customer-focused service and sales outcomes. It leads team members in meeting customer needs through coaching, training, and operational management. The role emphasizes maintaining store standards, product knowledge, and adherence to retail procedures to drive performance. Success is measured by the team’s achievement of sales targets, customer satisfaction, and operational efficiency. The work directly influences customer experience and contributes to the retail location’s financial and operational success. The position requires a high school diploma or GED. One year of customer service and/or sales experience in a retail environment is preferred. Travel is not required. The listed total target cash pay range is $57,600–$100,900, inclusive of target incentives; the base pay range is $43,200–$75,675. Actual pay varies based on factors including work location, qualifications, and experience.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills and abilities: change agility, change management, coaching, coaching conversations, communication, customer engagement, customer service, engaging people, escalation resolution, leadership, performance monitoring, product knowledge, sales, sales performance coaching, talent development, and team coaching.

Nice To Haves

One year of customer service and/or sales experience in a retail environment.

Responsibilities

Lead and develop retail team members to achieve sales targets and deliver excellent customer service.
Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
Manage store operations, including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
Monitor and control store expenses, discounting, and credits to support financial objectives.
Oversee customer wait times and coordinate the team effectively to ensure customer needs are met.
Stay current on products, services, and leadership practices to serve as an expert resource for the team.
Perform other duties or projects as assigned by business management.

Benefits

Competitive base salary and compensation package, including target incentives for eligible retail and business sales roles.
Annual stock grant and employee stock purchase plan.
401(k) and access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance and access to commuter and transit programs.