Retail Associate Manager
About The Position
The Retail Associate Manager partners with the Store Manager to lead and develop the store team, supporting T-Mobile’s goal of earning customers’ trust and helping Mobile Experts succeed. The role focuses on customer experience, team development, store operations, and delivering financial results against key performance indicators. The manager helps create a welcoming, straightforward customer experience by orienting and coaching Mobile Experts, observing customer interactions, managing wait times, and keeping current on products, services, and promotions. As a role model and expert resource, the manager supports training and sales performance, maintains store standards and displays, reinforces knowledge of store systems and communications, and helps control expenses and manage discounts and credits.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Communication skills.
- Leadership skills.
- Store operations knowledge.
Nice To Haves
- One year of customer service and/or sales experience; retail environment preferred.
Responsibilities
- Orient and ground Mobile Experts in T-Mobile’s customer-service standards and Manifesto.
- Ensure customers’ needs are met and help employees create comfortable, simple experiences that solve customers’ problems.
- Observe Mobile Experts’ customer interactions and provide feedback for development, training, and coaching.
- Manage customer wait time.
- Keep current on products, services, and promotions.
- Lead by example and stay up to date on products, services, training, and leadership best practices.
- Work directly with Mobile Experts to help them meet or exceed monthly success measurements and complete assigned training on time.
- Assist in maintaining the overall store environment and following national plan-o-gram standards.
- Use visual displays and interactive devices effectively and keep them current.
- Assist with executing Retail Methods & Procedures.
- Ensure the team knows store systems and corporate and store communications.
- Deliver financial results based on key performance indicators.
- Identify ways to manage and control store expenses.
- Manage discounting and credits.
Benefits
- Competitive base salary and compensation package with target incentives.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Monthly or quarterly sales incentives for eligible employees in regular, non-temporary Retail and Business Sales roles.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
