Retail Associate Manager REISTERSTOWN | Chartley Dr

Arch Telecom•Reisterstown, MD

45d•$17 - $19•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with over 200 retail stores across the U.S. Since 1993, they have been providing superior service and quality wireless products. The Retail Associate Manager (RAM) works as part of a Retail Team to bring the brand to life, acting as a brand ambassador who creates energy and excitement around products and services. RAMs thrive in a fast-paced, fun environment where customer needs are the first focus. They immerse themselves in meaningful connections with customers by building and deepening relationships, continuously working to build expertise in uncovering customer needs and have a passion to educate, demonstrate, and recommend device and service solutions. This role is a learning role where RAMs are expected to work with their team to build required skills and assist the Retail Store Manager in all operational duties.

Requirements

Be at least 18 years of age
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25lbs
Reliable transportation
Full Time (40 hours)
Leadership
Competitive drive and confidence to succeed in a fast-paced sales environment
Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues
Effectiveness with operational, financial and performance management
Amazing communication skills, to your team and customers
Prior wireless sales experience

Responsibilities

Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty.
Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan, including accessories and Internet of Things (IOT) devices.
Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise.
Assist Retail Store Manager in daily operations and coaching.
Become proficient in the use of digital tools designed to enhance interactions and onboarding.
Demonstrate coverage, plans, and services to customers.
Redefine how wireless is done, including device and account inspection, review, and troubleshooting.
Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service.
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads.
Develop strong peer relationships where all are accountable for the company’s success.
Be willing to have a good time while providing first-class customer experience.