Retail Associate Manager

T-Mobile•South Paris, ME

About The Position

This role supports store leadership in developing and guiding the retail team to deliver customer-focused service and sales outcomes. It involves coaching, training, and managing store operations so team members can meet customer needs and achieve performance goals. The position emphasizes maintaining store standards, product knowledge, and compliance with retail procedures. Success is measured by team achievement of sales targets, customer satisfaction, and operational efficiency. The role directly influences the customer experience and contributes to the retail location’s financial and operational success. The position requires a high school diploma or GED. One year of customer service and/or sales experience in a retail environment is preferred. Candidates must be at least 18 years old and legally authorized to work in the United States. Travel is not required. The role is not DOT-regulated or safety-sensitive. Total target cash pay is $57,600–$100,900, inclusive of target incentives. The general base pay range is $43,200–$75,675; actual starting pay varies based on factors such as work location, qualifications, and experience. Eligible employees in regular, non-temporary Retail and Business Sales roles may receive monthly or quarterly sales incentives. T-Mobile describes a broad benefits package for eligible employees, including insurance coverage, retirement and stock programs, paid time off, family-related benefits, tuition assistance, and various optional programs and discounts.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills and abilities: change agility, change management, coaching, coaching conversations, communication, customer engagement, customer service, engaging people, escalation resolution, leadership, performance monitoring, product knowledge, sales, sales performance coaching, talent development, and team coaching.

Nice To Haves

One year of customer service and/or sales experience in a retail environment.

Responsibilities

Lead and develop retail team members to achieve sales targets and deliver excellent customer service.
Coach and train staff on product knowledge, customer interactions, and store procedures to improve team performance.
Manage store operations, including visual merchandising, plan-o-gram compliance, and store environment standards.
Monitor and control store expenses, discounting, and credits in support of financial objectives.
Oversee customer wait times and coordinate the team to ensure customer needs are met.
Stay current on products, services, and leadership practices to serve as an expert resource for the team.
Perform other duties and projects as assigned by business management.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Monthly or quarterly sales incentives for eligible employees in regular, non-temporary Retail and Business Sales roles.