Retail Associate Manager
About The Position
The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team, supporting T-Mobile’s goal of earning customers’ trust and helping Mobile Experts succeed. The role focuses on delivering a positive customer experience, coaching and developing employees, maintaining store standards, and contributing to financial results. The associate manager models customer-focused behavior and helps employees provide comfortable, simple service that addresses customers’ needs. They observe customer interactions and provide feedback for development, training, and coaching. They also stay informed about products, services, promotions, training, and leadership practices; support store operations and visual merchandising; and help manage expenses, discounting, and credits. The position requires a high school diploma or GED and at least one year of customer service and/or sales experience. Retail experience is preferred. The role requires communication, leadership, and store operations skills, as well as being at least 18 years old and legally authorized to work in the United States. Travel is not required.
Requirements
- High school diploma or GED.
- At least 1 year of customer service and/or sales experience.
- Communication skills.
- Leadership skills.
- Store operations knowledge and skills.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Retail environment experience.
Responsibilities
- Orient and ground Mobile Experts in T-Mobile’s customer-focused standards and Manifesto.
- Ensure customer needs are met and help employees provide comfortable, simple experiences that build customer confidence and solve the whole problem.
- Observe Mobile Experts’ customer interactions and provide feedback for development, training, and coaching.
- Manage customer wait times and stay current on products, services, and promotions.
- Lead by example and stay informed about products, services, training, and leadership best practices.
- Work directly with Mobile Experts to support performance against monthly success measurements and completion of assigned training on time.
- Help maintain the store environment and adhere to national plan-o-gram standards.
- Use visual displays and interactive devices effectively, and keep them current.
- Assist with execution of Retail Methods & Procedures.
- Ensure the team understands store systems and corporate and store communications.
- Deliver financial results based on key performance indicators.
- Identify ways to manage and control store expenses, and manage discounting and credits.
Benefits
- Competitive base salary and compensation package, including target incentives.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care and enhanced family support.
- Childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Monthly or quarterly sales incentives for eligible employees in regular, non-temporary Retail and Business Sales roles.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
