Retail Associate Manager

T-Mobile USA•Kissimmee, FL

About The Position

The Retail Associate Manager supports store leadership in developing and guiding the retail team to deliver customer-focused service and sales outcomes. The role involves coaching, training, and operational management to help team members meet customer needs and achieve sales targets. It emphasizes maintaining store standards, product knowledge, and adherence to retail procedures. Success is measured by team sales performance, customer satisfaction, and operational efficiency. The role directly influences customer experience and contributes to the retail location’s financial and operational success. The position also includes other duties or projects as assigned by business management. Travel is not required.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required knowledge and abilities include change agility, change management, coaching, coaching conversations, communication, customer engagement, customer service, engaging people, escalation resolution, leadership, performance monitoring, product knowledge, sales, sales performance coaching, talent development, and team coaching.

Nice To Haves

One year of customer service and/or sales experience in a retail environment.

Responsibilities

Lead and develop retail team members to achieve sales targets and deliver excellent customer service.
Coach and train staff on product knowledge, customer interactions, and store procedures to improve team performance.
Manage store operations, including visual merchandising, plan-o-gram compliance, and store environment standards.
Monitor and control store expenses, discounting, and credits in support of financial objectives.
Oversee customer wait times and coordinate the team to ensure customer needs are met.
Stay current on products, services, and leadership practices to serve as an expert resource for the team.
Perform other duties or projects as assigned by business management.

Benefits

Competitive base salary and compensation package, including target incentives.
Annual stock grant and employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.