Fort Collins Retail Associate - Lead

Crystal Joys•Fort Collins, CO

2d•Onsite

About The Position

We are seeking an energetic and motivated individual to join our sales team as a Retail Lead. The successful candidate will be responsible for supporting overall store operations while helping lead daily retail activities with an emphasis on customer service, sales, communication, and operational success. Additionally, this position may assist in various capacities for the overall operations of Crystal Joys such as inventory assistance, merchandising, packing and shipping, online order fulfillment, marketing support, scheduling coordination, or other duties as assigned. We’re an innovative and energetic organization looking for a professional and passionate individual to join our team and help take our sales, customer service, and store operations to the next level.

Requirements

Must be at least 18 years of age. Exceptions may be made based on State Laws as applicable.
Ability to work within various technology platforms and systems, including but not limited to POS systems, email, scheduling software, and project management software
Excellent customer service skills
Good communication and interpersonal skills
Computer literate and basic math skills
Available to work on weekends and holidays
Ability to follow verbal and written instructions
Reliable transportation required
Ability to fulfill all physical demands of the position as indicated by Crystal Joys

Nice To Haves

Previous retail experience is beneficial, though not required
Leadership or supervisory experience is beneficial

Responsibilities

Helping maintain and support daily retail store operations independently and alongside team members
Providing excellent customer service to all customers and community members
Maintaining a positive and cheerful demeanor with customers, greeting them and offering help and guidance as needed
Acting as a leadership presence on the sales floor and helping support team members during shifts
Assisting with maintaining store performance goals including sales, conversion, average order value, and customer engagement
Supporting store scheduling, staffing coverage, and shift coordination as needed
Maintaining communication with team members regarding scheduling, operational updates, and store expectations
Assisting with training and supporting Retail Associates
Researching and informing self about new store products with information that can be accurately shared with customers during the sale process
Working with a sales-focused mindset in alignment with achieving store and bonus metrics, if applicable
Maintaining store and displays in good condition and assisting in day-to-day maintenance of the store
Assisting with ongoing inventory expectations of the store to include restocking, pricing, labeling, merchandising, and organizing
Using the POS system effectively and successfully maneuvering and navigating the platform
Implementing opening, closing, and daily duties of the store, including register maintenance and cash handling procedures
Processing payments including working with cash and credit cards and managing cash drawer with accuracy
Assisting with weekly deposits and register balancing procedures as directed
Working in various store locations if necessary
Assisting in packing and shipping online orders and delivering to post office or drop box if needed
Fulfilling online orders and/or providing oversight of online sales platforms as requested
Assisting with marketing initiatives, local promotions, events, social media content, or blog posts as directed
Helping maintain store cleanliness, organization, and operational standards
Actively responding to verbal and written communication from supervisor through all communication platforms including texts, phone calls, emails, BambooHR, GroupMe, and other company systems in a timely manner
Working in full alignment with company policies and procedures