Retail Assistant Supervisor

Easterseals-Goodwill Northern Rocky Mountain Brand•Layton, UT

1d•Onsite

About The Position

This role is responsible for assuring a high level of guest and donor service. The Assistant Supervisor assists with the supervision of retail and/or production activities to ensure that goals are met in production and sales. They ensure that Easterseals-Goodwill policies and procedures are uniformly enforced and followed. Cross-training is required in all aspects of Goodwill. The position performs duties according to the established Best Practices of ESGW. Duties include, but are not limited to: assisting with staff meetings that improve communication, such as daily tool box talks and monthly department meetings, demonstrating superior guest service by handling guest transactions in a timely and courteous manner, and responding to guest complaints/concerns with a sense of urgency to see to their resolution. The role also assures that cash register, transaction, and cash handling procedures are strictly followed and enforced, and corrects any register or transaction errors according to established procedures. The Assistant Supervisor acknowledges and greets guests who come within 10 feet, completes or delegates tasks as required to bring the store into compliance with “guest service” standards, and may assist with the follow-up of Store Visit Reports and/or assist in the completion of action plans. Additionally, they assist in inventory control by performing rack rolling, maintenance, and stock rotation activities, and assist with the management of new purchased products for best possible return. Ensures retail display standards are met and completes administrative tasks, which include accurate daily/weekly/monthly reporting, opening and closing procedures, cash management, and stock on hand reporting.

Requirements

Must be available to work evenings and weekends.
Requires standing, stooping, bending, or carrying for extended periods.
Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
Ability to move independently or with reasonable accommodation within the facility and community.
Applicant must be physically and mentally able to perform all requirements of the job.
All positions require the completion of a background check.
High School/Equivalent
0-2 years previous experience

Nice To Haves

Cross-training required in all aspects of Goodwill.

Responsibilities

Assure a high level of guest and donor service.
Assist with supervision of retail and/or production activities to ensure goals are met in production and sales.
Ensure Easterseals-Goodwill policies and procedures are uniformly enforced and followed.
Perform duties according to established Best Practices of ESGW.
Assist with staff meetings that improve communication, such as daily tool box talks and monthly department meetings.
Demonstrate superior guest service by handling guest transactions in a timely and courteous manner.
Respond to guest complaints/concerns with a sense of urgency to see to their resolution.
Assure that cash register, transaction, and cash handling procedures are strictly followed and enforced.
Correct register or transaction errors according to established procedures.
Acknowledge and greet guests who come within 10 feet.
Complete or delegate tasks as required to bring store into compliance with “guest service” standards.
Assist with the follow-up of Store Visit Reports and/or assist in the completion of action plans.
Assist in inventory control by performing rack rolling, maintenance, and stock rotation activities.
Assist with the management of new purchased products for best possible return.
Ensure retail display standards are met.
Complete administrative tasks, including accurate daily/weekly/monthly reporting, opening and closing procedures, cash management, and stock on hand reporting.

Benefits

Medical
Vision
Dental
Voluntary Products
Paid Time Off (PTO)
401(k) Retirement Plan + up to 4% contribution
Tuition Assistance
Flexible Spending + Health Savings Accounts
10% Discount on ESGW Services
Employee Wellness Program
30% Discount at Goodwill Stores
Potential eligibility for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program.