Retail Assistant Site Leader - Lowell

Tommy's•Lowell, MI

2d•Onsite

About The Position

Tommy’s is looking for an individual to exceed guest expectations while providing a friendly guest experience. The Assistant Site Manager will help with daily operations under the general manager and ensure all company standards are being followed.

Requirements

2 Years Assistant Managerial Experience
Proven Experience in a successful guest service role
Exceptional verbal and communication skills
Must be able to problem solve and multi-task
High School Diploma or GED

Responsibilities

Oversee all aspects of the site including but not limited to:
Accurately track and handle invoices for payment and record invoices in the Management App.
Ensure that the work schedule is properly made (for 3 weeks in advance) and appropriate for projected sales, to ensure that you are meeting your labor budget.
Ensure a safe, secure, clean, and well-maintained business operation
Investigate and handle all guest-related complaints, issues, and ensure top-notch guest service in all operations.
Perform all POS and computer related systems tasks
Able to manage opening, mid, and closing shifts on a weekly basis
Retain and create new guest relations
Maintain unit, grounds, and car wash
Must be proficient in all opening and closing tasks.
Update inventory and reports as needed
Communicate effectively all necessary business operations with leadership
Enforce cleaning and thorough hourly inspections
Properly assign team members in positions to provide efficient operation and quality service
Guest damage/ incident claims: handle guests in a positive manner, collect data, assist with the completion of a claim, ordering parts, calling guests, etc.
Drive for Top Level KPI’s within the franchise community
Ensure site follows Franchise standard of Tommy’s Express operations
Assist in ordering parts for the wash
Oversee wash cleaning and bring attention to any required maintenance, enforcing completion of the Wash Cleaning List
Manage team of direct reports and developing relationships
Providing team accountability
Any additional tasks that pertain to benefiting the company and taking care of the guests
Be an Ambassador for our Unlimited Club
Professionally interview and hire the best qualified candidates based on the role responsibilities and federal labor guidelines
Keep team members on task with clear, written, and measurable goals
Properly handle disciplinary and human resources issues.
Conduct team member performance evaluations and disciplinary actions.
Create and deliver corrective actions with assistance from HR.
Assist in mid-year and end of year reviews
Review and approve timecards
Perform all POS and computer related systems tasks
Other duties as assigned; duties and responsibilities may change at any time with or without notice.
Train and onboard new team members on all team member positions, utilizing Tommy’s U training tools and systems and verifying completion of all assigned training
Ensure team members are knowledgeable on situational awareness and up to date safety procedures
Implement and enforce policies, procedures, and the employee handbook to all team members
Develop Future Leaders on the following items
How to run a shift
How to make a schedule
How to handle and warranty request report
How to handle issues with team members and complete proper documentation
How to complete and manage the hourly position board

Benefits

Base pay and eligibility for annual profit-sharing bonus
Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
401k match and complimentary financial planning services
Dependent care FSA with on-site Daycare Options
Paid time off and paid holidays
Opportunity for continued education and tuition assistance
Valuable learning and development program
Significant ability to grow internally for motivated and strong performing team members
Fun, energetic, family-oriented work culture with an emphasis on team member morale
Growing nationwide brand / presence