Retail Assistant Manager - E Capitol Expy

Pet Food Express•San Jose, CA

10d•$25 - $27•Onsite

About The Position

Pet Food Express is seeking a hands-on Retail Assistant Manager to inspire and support their team while delivering outstanding customer service. This role involves developing team members through coaching and leading by example, supporting Sales Associates in daily retail operations, and fostering a positive, inclusive, and high-performing team environment. The Assistant Manager will actively engage with customers, provide tailored recommendations using the Whole Life Approach, and contribute to a culture of action and accountability through coaching and feedback.

Requirements

A passion for pets and a desire to help pet parents find the best solutions.
Minimum 2-year previous retail management and keyholder experience required.
Dependable and reliable with strong attendance and punctuality.
Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
Willingness to travel among neighboring stores.
Ability to lift, move, and carry up to 35 pounds using appropriate lifting techniques and following all safety rules.
Ability to climb and balance using a ladder and/or step stool.
Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.

Nice To Haves

Experience in pet retail is a plus.
Eagerness to learn and lots of ambition. We’re growing and looking for people who are excited to grow with us!

Responsibilities

Actively approach and engage with customers (both human and pet).
Ask questions to understand customer needs and build lasting relationships.
Provide tailored recommendations using the Pet Food Express Whole Life Approach.
Provide coaching and development to Store Associates with timely and specific feedback.
Participate in and lead daily training and continuous educational programs.
Stay up to date about new products and trends in the pet community, visual priorities and brand messaging.
Stay current on company information, business initiatives, policies, systems/technology and other tools that impact sales and performance.
Educate PFE Sales Associates on product benefits.
As a keyholder, lead Sales Associates through store opening and closing procedures.
Ensure accurate and secure cash handling by following company procedures.
Maintain a customer-ready store environment: Lead the unloading of shipments, restocking, and placement of product while maintaining visual and display standards.
Clean and maintain the store, including pet messes.
Maintain awareness of store’s safety standards, inventory accuracy, loss prevention, and uphold all company policy and procedures.
Support overall store operations by performing additional duties as assigned.

Benefits

Many potential career paths and options for advancement within the company
Focus on development and leadership training
Investment in pet and product knowledge
Generous in-store employee discount that extends to your family
Life insurance
Pet insurance
Employee Assistance Program (EAP)
PTO (for FT employees)
Health coverage (for FT employees)
FSA options (for FT employees)
Dental insurance (for FT employees)
Vision insurance (for FT employees)
401k with employer match
Bring your well-behaved pet to work
Opportunities to make an impact in the community through the Pet Food Express Pet Fair, in-store fundraisers and adoption events benefiting local rescue and shelter partners