Retail Assistant Manager - Alameda

Pet Food Express•Alameda, CA

8d•$25 - $27•Onsite

About The Position

Pet Food Express is seeking a Retail Assistant Manager to join their team. This role involves leading and supporting a team of Sales Associates, driving sales, and ensuring outstanding customer service. The Assistant Manager will be responsible for coaching team members, leading daily retail operations, and fostering a positive and high-performing team environment. The company emphasizes a hands-on leadership approach and a commitment to providing tailored solutions and trusted advice to pet parents.

Requirements

A passion for pets and a desire to help pet parents find the best solutions.
Minimum 2-year previous retail management and keyholder experience required.
Dependable and reliable with strong attendance and punctuality.
Ability to work a flexible schedule to meet the business needs, including weekends, evenings, and holidays.
Willingness to travel among neighboring stores.
Ability to lift, move, and carry up to 35 pounds using appropriate lifting techniques and following all safety rules.
Ability to climb and balance using a ladder and/or step stool.
Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.

Nice To Haves

Experience in pet retail is a plus.
Eagerness to learn and lots of ambition.

Responsibilities

Actively approach and engage with customers (both human and pet).
Understand customer needs and build lasting relationships.
Provide tailored recommendations using the Pet Food Express Whole Life Approach.
Coach and develop Store Associates with timely and specific feedback.
Participate in and lead daily training and continuous educational programs.
Stay up-to-date on new products, trends, visual priorities, and brand messaging in the pet community.
Communicate company information, business initiatives, policies, and system updates to the store team.
Educate Sales Associates on product benefits to help customers find solutions for their pets.
Lead Sales Associates through store opening and closing procedures as a keyholder.
Ensure accurate and secure cash handling, including register operations, cash drops, and drawer balancing.
Maintain a customer-ready store environment by leading the unloading of shipments, restocking, and product placement according to visual standards.
Participate in store cleaning tasks, including pet messes.
Maintain awareness of store safety standards, inventory accuracy, and loss prevention.
Uphold all company policies and procedures.
Perform additional duties as assigned to support overall store operations.

Benefits

Many potential career paths and options for advancement within the company.
Focus on development and leadership training.
Investment in pet and product knowledge.
Generous in-store employee discount that extends to your family.
Life insurance.
Pet insurance.
Employee Assistance Program (EAP).
PTO (for FT employees).
Health coverage (for FT employees).
FSA options (for FT employees).
Dental insurance (for FT employees).
Vision insurance (for FT employees).
401k with employer match.
Bring your well-behaved pet to work.
Opportunities to make an impact in the community through Pet Food Express Pet Fair, in-store fundraisers, and adoption events.