Retail Assistant Manager - Patagonia

Palisade Ttahoe • Olympic Valley, CA

21h • Onsite

About The Position

Assist with the leadership and daily operations of Patagonia, while focusing on customer satisfaction and financial performance. Helps oversee and direct work of Sales Associates. Applicants must be at least 18 years of age.

Requirements

• Able to communicate effectively in writing and verbally across all levels of the organization.
• Excellent organizational and problem-solving skills with the ability to handle multiple tasks.
• Able to establish and maintain effective working relationships and interact with others.
• Working knowledge of computers including MS Office (Word, Excel, Outlook, Access).
• Proven leadership abilities working in a team environment, ability to develop people.
• Self-motivated, guest oriented, works well under pressure.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Able to write routine reports and correspondence.
• Knowledge of trends in the industry and adapting to our customer base.
• Flexibility to work hours determined by business levels and needs of retail outlets, under the direction of the Retail Operations Manager. This may include holidays, weekends, and early morning or late evening work.
• High School Diploma or GED.
• Three years related experience and/or training; or equivalent combination of education and experience.
• Two years supervisory experience.

Nice To Haves

• Bachelor’s Degree.
• Experience in ski industry.

Responsibilities

• Assist in managing a team of 10-20 employees.
• Assist in supervisory responsibilities such as interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Comply with Federal and California Labor law in all phases of the payroll and employment process; from hiring through termination, as well as all Company policies & procedures.
• Enforce safety standards in accordance with company policies and procedures.
• Motivate and lead Sales Associates to achieve and succeed monthly sales goals.
• Implement selling and product training techniques for all Sales Associates in order to achieve sales objectives.
• Implement contests or sales incentives on a monthly basis and recognize top performers.
• Develop staff in maintaining merchandise presentation of sales floor, in-store product knowledge.
• Write and monitor weekly schedules for all Sales Associates based on labor payroll projections.
• Approve and oversee accuracy in weekly time keeping logs, submit all paperwork in a timely fashion.
• Implement weekly tasks and work assignments for each Sales Associates based on inventories, shipment, product displays, customer orders, back stock, and paperwork.
• Understand product mix and best-selling item reports.
• Communicate results with Retail Store Manager on a weekly basis.
• Communication on all out-of-stock items to be discussed with Retail Operations Manager, Buyer, Distribution Manager, and Director of Retail in a timely manner.
• Hold staff responsible to the highest standards in professional appearance and grooming, parking policy, operational procedures, phone etiquette and use of company equipment.

Benefits

• Free skiing + riding privileges to 16 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees.
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match.
• Free lift tickets, plus 50% off lift tickets.
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine.
• 30% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees