Retail Assistant Manager – Multi‑Site

GOODWILL IND OF THE CHESAPEAKE INC•Owings Mills, MD

8h•Onsite

About The Position

Goodwill Industries of the Chesapeake is seeking a Retail Assistant Manager – Multi‑Site (Floating) to support daily operations across multiple store locations, including Ellicott City. This role provides leadership coverage, operational continuity, and staff supervision in stores experiencing vacancies, absences, or increased business needs. The Floating Assistant Manager helps drive sales, production, customer service, and team performance while ensuring consistent execution of Goodwill standards. This position also serves as acting Store Manager when the Store Manager is not on‑site. The role encompasses supporting Store Managers in all aspects of store operations and staff supervision, providing leadership coverage to ensure consistent execution of policies, procedures, and customer service standards, and serving as a lead greeter. It also involves assisting with interviewing, onboarding, training, scheduling, coaching, and performance management, helping achieve sales goals while managing labor and operational expenses, and directing production workflow to meet donation processing, colorization, categorization, pricing, rotation, and salvage targets. Further responsibilities include implementing floor plans, visual standards, and seasonal merchandising strategies, resolving escalated customer concerns, investigating accidents and injuries, maintaining a safe working environment, identifying loss prevention risks, and assisting customers and donors.

Requirements

High school diploma or equivalent required
At least 1 year of supervisory experience in retail or a related environment
Strong people leadership, customer service, and merchandising skills
Ability to manage multiple priorities with minimal supervision
Self‑starter mindset with flexibility to learn and grow
Valid driver’s license, insurance, and access to a personal vehicle required
Ability to perform all essential job duties with or without reasonable accommodation

Responsibilities

Support Store Managers across multiple locations in all aspects of store operations and staff supervision
Provide leadership coverage to ensure consistent execution of policies, procedures, and customer service standards
Serve as a lead greeter and set the tone for excellent customer and donor service
Assist with interviewing, onboarding, training, scheduling, coaching, and performance management
Help achieve sales goals while managing labor and operational expenses
Direct production workflow to meet donation processing, colorization, categorization, pricing, rotation, and salvage targets
Implement floor plans, visual standards, and seasonal merchandising strategies
Resolve escalated customer concerns and protect brand reputation
Investigate accidents and injuries and maintain a safe working environment
Identify loss prevention risks, report concerns, and support shrink‑reduction practices
Maintain a clean, organized, and safe store environment
Assist customers with purchases and donors with intake procedures
Perform non‑managerial tasks (register, stocking, processing) as needed to maintain operations
Promote Goodwill’s mission and uphold organizational values
Perform additional duties as assigned