Retail Assistant General Manager - Houston George Bush Intercontinental Airport

Paradies Lagardère • Houston, TX

2d

About The Position

As the Assistant General Manager, you will support the General Manager in overseeing daily retail operations, driving sales performance, and ensuring an exceptional guest experience. You will play a key role in leading teams, maintaining merchandising standards, and executing company initiatives while fostering a culture of accountability, engagement, and operational excellence.

This role requires strong leadership, business acumen, and the ability to adapt quickly in a dynamic airport environment.

Requirements

• Strong leadership presence with the ability to motivate and influence teams
• Proven experience in retail, service, or operations management in a high-volume environment
• Excellent problem-solving and decision-making skills
• Strong communication and interpersonal skills
• Ability to thrive in a fast-paced, ever-changing environment
• Passion for delivering exceptional guest service
• Minimum 3 years of leadership experience in retail, service, or operations
• Bachelor’s degree or equivalent experience required
• Proficiency in Microsoft Office and basic business functions (cash handling, reporting, etc.)
• Ability to work a flexible schedule (7 days/week, including holidays and weekends)
• Ability to pass required background checks, including Federal Criminal History Records Check and TSA requirements
• Ability to stand for extended periods and work in varying temperatures
• Ability to lift up to 40 lbs.
• Ability to bend, reach, climb ladders, and walk long distances as needed

Responsibilities

• Oversee day-to-day store operations, ensuring execution of merchandising standards, visual displays, and company initiatives.
• Recruit, train, coach, and develop a high-performing team aligned with company expectations and service standards.
• Ensure a first-class experience in every interaction by resolving guest concerns promptly and effectively within 24 hours.
• Drive top-line sales and profitability through effective inventory management, expense control, and operational execution.
• Monitor team performance, provide ongoing coaching, and address performance concerns in a timely and professional manner.
• Partner with the General Manager to implement company policies, achieve operational goals, and maintain accountability across the team.
• Build strong relationships with airport authorities, brand partners, and internal support teams through clear and consistent communication.
• Support interviewing, scheduling, succession planning, performance reviews, and overall workforce management.

Benefits

• Career Growth & Leadership Opportunities – Build your future with a growing, industry-leading organization
• Fun & Fast-Paced Work Environment – No two days are the same in airport retail
• Comprehensive Benefits Package – Medical, Dental, Vision & more
• 401(k) Program with Company Match – Invest in your future
• Paid Time Off & Holidays – Work-life balance matters
• Training & Development – Access to our online learning system
• Associate Recognition Programs – We celebrate your success
• Merchandise Discounts – Enjoy perks at our retail locations
• Transportation & Parking Assistance – Supporting your commute

What This Job Offers

• Job Type: Full-time
• Career Level: Manager