Retail Area Support Officer

OCS Group

8d•Hybrid

About The Position

We are looking for professional, adaptable Mobile Retail Security Officers to support multiple supermarket locations. This is a dynamic, fast-paced role where no two days are the same. You’ll play a vital part in protecting people, property, and stock, acting as a highly visible deterrent to retail crime while delivering excellent customer service. As a mobile officer, flexibility is key, as you’ll cover different stores, respond to incidents, and support sites based on operational needs.

Requirements

Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearance.
A valid SIA Licence ( Door Supervisor (DS) or Security Guarding) and relevant security experience
Full UK driving licence and use of own vehicle
Strong observation and decision-making skills
Confident handling confrontation and conflict situations
Excellent communication skills (written and verbal)
A reliable, proactive, and professional attitude
Flexibility to work across multiple locations and varied shifts
Willingness to work evenings, weekends, and bank holidays

Nice To Haves

Previous experience in retail security or customer-facing roles

Responsibilities

Provide a high-profile security presence to deter theft, anti-social behaviour, and store-related incidents
Conduct regular patrols across shop floors, entrances, and store perimeters
Monitor CCTV systems and identify suspicious activity in real time
Respond quickly and effectively to incidents, alarms, and emergencies
Carry out searches in line with company policies and legal requirements
Liaise with store management and local teams to address risks and support loss prevention strategies
Produce clear, accurate incident reports in a timely manner
Deliver a professional and approachable customer experience, assisting with queries when required
De-escalate challenging situations calmly and safely
Ensure full compliance with health & safety, legal, and client-specific procedures
Travel between sites as required and support wider security operations