Retail Apparel Operations Lead
About The Position
The Retail Apparel Operations Lead is the in-store expert for their business or department, with guidance from the Assistant Store Manager and Store Manager. The role influences execution of brand standards and the teammate experience, delivers strong customer service, and provides direction to teammates. The Lead supports an inclusive, collaborative, people-first store culture and helps teammates connect their responsibilities to the organization’s goals and the customer shopping experience. The Lead plans and organizes work up to 30 days ahead with the Assistant Store Manager, coordinates teammate coverage and daily assignments, and helps ensure merchandising standards, programs, processes, and tasks are executed. The position also supports hiring, onboarding, training, coaching, and general store supervision; follows safety, loss prevention, confidentiality, and operating procedures; and assists across the store as needed.
Requirements
- Flexible availability, including nights, weekends, and holidays.
- Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 pounds up to 25 times per hour.
- Ability to stand or walk for extended periods of up to four hours.
- Ability to work at heights greater than four feet using a ladder, aerial lifting device, or platform.
- Ability to perform repetitive motions for short periods of up to two hours continuously.
Nice To Haves
- Prior retail sales experience or customer-focused experience is preferred.
Responsibilities
- Support building and hiring a strong team by observing in-store interviews and department tours.
- Connect with teammates throughout the store to build trust and respect and contribute to a strong recognition culture.
- Plan and organize work up to 30 days ahead with guidance from the Assistant Store Manager, aligning workforce needs for daily assignments, game plans, projects, and store events.
- Strategically leverage teammates to meet brand standards, execute daily programs and processes, and delegate tasks according to priority.
- Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
- Assist the store leadership team with general store supervision in accordance with company policies and procedures.
- Train teammates on company procedures and programs, including onboarding new teammates and cross-training current teammates.
- Coach and develop oneself and others, providing hands-on coaching and explaining the reasons behind tasks, plans, and processes.
- Lead by example and help teammates understand how their responsibilities support organizational goals and an exceptional shopping experience.
- Create an inclusive store environment where teammates and customers feel welcome and safe and are treated with respect.
- Follow established safety, loss prevention, and standard operating procedures.
- Maintain confidentiality of company information.
- Support the team across the store as needed and perform other tasks assigned by management.
Benefits
- A generous suite of benefits is offered; details are available at www.benefityourliferesources.com.
- Compliance with applicable state paid leave requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
