Retail and Cafe Supervisor

Arizona Humane Society•Phoenix, AZ

5d•Hybrid

About The Position

The Arizona Humane Society is seeking a full-time Retail & Café Supervisor to lead our retail and café operations across all three of our campuses. This role requires a flexible schedule, with the ability to work any day of the week based on the needs of the team, and the ability to work at our Papago Park, South Mountain, and Sunnyslope Campuses. If you're passionate about animals, thrive in a leadership role, and want to make a difference while supporting the mission of animal welfare, we'd love to hear from you apply today! Our Retail & Café Supervisor oversees the day-to-day operations of three retail stores, one full service café, and one micro market, splitting time between all locations. This hands on leader ensures staff and volunteers are trained, supported, scheduled, and performing to standards while delivering an exceptional customer experience. Responsibilities include overseeing daily operations, staffing, scheduling, payroll, inventory, merchandising, product and menu offerings, promotions, cleanliness, and health and safety compliance. The Supervisor will also assist with hiring, performance management, volunteer coordination, and provide direct coverage during staffing shortages, including one scheduled day of café service each week. This role requires a proactive, creative, and results driven leader who takes initiative to improve policies, procedures, workflows, and customer experiences. The Supervisor will manage budgets and financial reporting, monitor sales and inventory, reduce waste, identify new products and market opportunities, and research competitors and trends. The ideal candidate leads with enthusiasm and exceptional customer service while creating a welcoming and memorable experience for every customer.

Requirements

High school diploma or equivalent.
2+ years of retail and/or restaurant management experience required.
Experience in financial reporting, and analysis.
Proficient in MS Office and POS systems.
Experience successfully maintaining low costs, driving strong margins, and working with expense reports.
Must be able to read and write English, draft, revise, and communicate retail and training material.
Ability to learn/use Clover software.

Nice To Haves

A degree in business, financial management, or equivalent preferred.
Bilingual in Spanish preferred.

Responsibilities

Oversee the day-to-day operations of three retail stores, one full service café, and one micro market.
Ensure staff and volunteers are trained, supported, scheduled, and performing to standards.
Deliver an exceptional customer experience.
Oversee daily operations, staffing, scheduling, payroll, inventory, merchandising, product and menu offerings, promotions, cleanliness, and health and safety compliance.
Assist with hiring, performance management, and volunteer coordination.
Provide direct coverage during staffing shortages, including one scheduled day of café service each week.
Manage budgets and financial reporting.
Monitor sales and inventory.
Reduce waste.
Identify new products and market opportunities.
Research competitors and trends.
Create a welcoming and memorable experience for every customer.