Cafe Supervisor

Creative Dining Services•Ann Arbor, MI

5d•$20 - $24•Onsite

About The Position

Creative Dining Services is looking for a full-time Cafe Supervisor at Washtenaw Community College in Ann Arbor, MI. The Cafe Supervisor will play a crucial role in ensuring the smooth operation of our cafe, providing exceptional customer experiences while leading a team of baristas and food service specialists. This position is responsible for overseeing daily operations, including inventory management, staff training, and maintaining high standards of product quality and service. The supervisor will also be instrumental in developing and implementing new beverage offerings and promotional strategies to enhance customer engagement. By fostering a positive work environment, the Cafe Supervisor will motivate team members to deliver outstanding service and achieve sales targets. Ultimately, this role aims to create a welcoming atmosphere that encourages repeat business and builds a loyal customer base.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a cafe or coffee shop role.
Proven leadership skills with experience in supervising a team.

Nice To Haves

Experience with inventory management systems.
Food service certification or training from a recognized institution.

Responsibilities

Supervise and coordinate daily activities of staff to ensure efficient service and product quality.
Train and mentor staff on food and beverage preparation techniques, customer service skills, and health and safety standards.
Manage inventory levels, placing orders as necessary, and ensuring proper storage and handling of products.
Develop and implement promotional strategies to increase sales and enhance customer experience.
Handle customer inquiries and complaints professionally, ensuring a positive resolution.