Retail Advisor - Level 1

Aveda Institute•Jacksonville, FL

3d•Onsite

About The Position

Retail Advisors are passionate about the Aveda mission, hair, spa, and translating this passion to our guests and students. The position works with a multidisciplinary team to share beauty, fashion and wellness – all through the power of touch, while also driving sales to meet established goals.

Requirements

Due to our commitment to the environment, a strong alignment to the Aveda mission is.
One year experience in retail or guest services, cosmetic experience
Excellent verbal and written communication
Exceptional organizational
Ability to attend and satisfactorily complete all company education as
Ability to work retail hours including weekends, holidays and special events as needed.
Computer experience including retail point of sale.

Responsibilities

Consistently perform the Aveda Guest Service Cycle to ensure guests have an excellent experience.
Maintain Average Sales of at least fifty five dollars.
Ensure “on-time” service flow through effective utilization of the Salon Biz Appointment Booking
Manage all incoming call volume to ensure that PCH remains below 5%
Provide hair and wellness expertise and excellent service to guests, while achieving established sales goals
Ensure each guest is offered a ritual of renewal during every visit, which may include a hand treatment, make-up application and/or neck and shoulder massage.
Serve as a role model to students and a resource for all, regarding Aveda product knowledge and creating an excellent Aveda Service Cycle
Ensure the retail experience center is “guest ready” at all times.
Participate in monthly inventory.
Present and reinforce a professional appearance at all times, in accordance with the Aveda Institute dress code.
Attend meetings as required, which may involve minimal travel.