Retail Administrator and Bank Security Officer

Queenstown Bank of Maryland.•Queenstown, MD

3d•$70,000 - $95,000•Hybrid

About The Position

This position is responsible for providing administrative, operational, staffing and security support for the Bank’s branch network. The Retail Administrator and Bank Security Officer serves as the primary operational and security resource for branches; manages staffing coordination and floating pool associates; oversees branch reporting, audits, and performance tracking; administers Bank Security Officer responsibilities; and ensures branch operations align with Bank policies, regulatory requirements, and security standards.

Requirements

Ability to be available on call for Branch security needs
Minimum of ten years related experience and/or training, or equivalent combination of education and experience required
Extensive knowledge of branch and bank operations, including implementing and overseeing bank security protocols
Experience managing staff
Comprehensive knowledge of banking regulations and compliance requirements
Solid analytical skills
Discretion in handling bank information and navigating relationships among all sites
Exceptional listening and communication skills
Ability to actively engage in necessary communications

Nice To Haves

Bachelor's Degree preferred.

Responsibilities

Serves as the primary resource for branch operational questions
Manages Floating Pool Associates and branch staffing needs
Maintains and manages procedural changes for Teller and Branch manuals
Oversees management and reconciliation of cash levels in branches to include cash orders, branch transfers and end-of-day cash balancing and items processing.
Reviews daily and monthly branch reports
Schedules and performs branch audits with AML CFT
Manages Instant Issue branch processes, including inventory control and user management
Lead support for TCR processes and support
Actively engage with branch staff for onsite training
Compiles monthly branch performance reporting
Examines and monitors existing controls and identifies the potential for safety and/or security deficiencies
Plans strategies for the physical security of all Bank facilities
Creates, updates, and implements approved security policies and procedures.
Manages alarm system and vendor relationship
Advises on matters relating to bank safety and security needs to mitigate risks
Ensures branch operations comply with the Bank Security Plan, emergency preparedness, and business continuity programs
Monitors developments and trends in the financial industry related to bank security
Act as the primary on-call leader for branch security and retail administration needs that may arise during or outside of operational hours, to include early mornings, evenings and weekends.
Handle all bank branch needs, including staffing and security, with the utmost confidentiality and discretion.
Adheres to Bank policies and procedures required by federal and state statutes, laws and regulatory rules
Adheres to Company’s Safety and Security Policies and Procedures
Adheres to Company’s behavioral standards and Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance
Performs other duties as assigned by management

Benefits

Medical, Dental and Vision insurance offered 1st of the month following 30 days of employment
Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date)
12 Paid Holidays (including Birthday)
401K retirement plan with up to a 4% Company match and immediate vesting
Tuition Reimbursement
Employer paid life insurance
Employer paid disability insurance
Voluntary life and disability insurance
Employee Assistance Program
Employee Discounts and Perks