Resupply Specialist

United Medical Inc.

1d•$22 - $26•Remote

About The Position

The Resupply Specialist ensures eligible patients receive replacement supplies on time. The role involves contacting patients when they are due for new garments, pump supplies, mastectomy bras, or prostheses; confirming their needs; and processing accurate, fully documented orders in NikoHealth. As an early member of United Medical's new resupply team, the specialist will help shape the program. The position combines patient-centered phone and email outreach with careful order processing and contributes to patient health and company growth. This is a fully remote position. The candidate must have a quiet, private workspace suitable for handling protected health information and reliable high-speed internet. Availability during United Medical's standard business hours, 8 a.m.–5 p.m. Eastern Time, is required.

Requirements

At least 1 year of experience in DME, a medical office, healthcare customer service, or a similar patient-facing role.
Clear, warm phone and written communication skills.
Strong attention to detail and accuracy with high-volume, repetitive work.
Comfort learning new software and working in multiple systems at once.
Ability to work independently and stay productive in a remote setting.
High school diploma or equivalent.
Quiet, private workspace suitable for handling protected health information.
Reliable high-speed internet connection.
Availability during standard business hours of 8 a.m.–5 p.m. Eastern Time.

Nice To Haves

DME resupply or order intake experience.
Experience with NikoHealth, Brightree, or similar DME software.
Familiarity with Medicare and commercial payer documentation requirements.
Experience with compression, lymphedema, or post-mastectomy products.
Working knowledge of HIPAA.

Responsibilities

Contact patients by phone, text, and email when they become eligible for replacement supplies.
Explain the importance of timely replacement, answer product questions, and confirm sizing, quantities, and delivery details.
Handle sensitive conversations, particularly with post-mastectomy patients, with discretion and respect.
Follow up persistently but courteously with patients who do not respond.
Enter and update resupply orders accurately in NikoHealth.
Verify that orders meet payer requirements before release, including replacement frequency limits, current prescriptions, medical necessity documentation, and proof of delivery.
Coordinate with intake, billing, and fitting staff to resolve missing documentation or order issues.
Keep patient contact notes, preferences, and resupply schedules current.
Flag patients who have lapsed or may be eligible for additional products.
Protect patient information in accordance with HIPAA.
Meet daily and weekly outreach and order targets set by the Resupply Manager.
Follow resupply SOPs and call scripts, and suggest improvements based on patient feedback.
Support teammates during busy periods.