Resupply Manager - Respiratory

PROMPTCARE COMPANIES INC•King of Prussia, PA

1d•Hybrid

About The Position

This position is hands-on, and the Manager will oversee the patient re-supply orders for the assigned area ensuring timely and accurate submission of re-supply purchase orders and the payor required authorization/documentation. The Resupply Manager will also provide training and support for re-supply staff as assigned and ensure adherence to both internal and external policies and regulations.

Requirements

Bachelor’s degree preferred or comparable equivalent and related experience
Previous experience in DME is required
Patient Admissions and Re-Supply knowledge is required
Appropriate computer skills for the position (Microsoft Office Suite) and areas of influence, Brightree experience is required
Strong work ethics and the desire to lead by example, with attention to detail and quality, are required
Ability to deal directly with staff on policy or performance related issues
Participating in the after-hours on-call manager rotation up to 3 months a year is required

Responsibilities

Takes ownership of Hi-Tech staff, Hi-Tech referrals and Hi-Tech patient population under assigned area
Review PAR and CMN submission/logging guidelines to address issues, ensure problems are escalated as necessary
Maintain and update shared documentation to assist the Sales Department with the various policies rules and limitations for insurance plans.
Manage assigned staff by providing timely and regular feedback on processes, compliance, performance and attendance
Ensure staff performs proper follow-up on new and existing patient accounts
Oversee all aspects of the processes related to patient admissions and re-supply orders, including projects, problem and issues escalation, denials management and research
Understand and communicate changes in payor guidelines and policies and be able to effectively implement them
Actively pursues continuous improvement of both self and departmental processes
Other duties as assigned