ReStore eCommerce Coordinator
GREATER DES MOINES HABITAT FOR HUMANITY•Des Moines, IA
•$20 - $22
About The Position
The eCommerce Coordinator assists in the day-to-day management of our eCommerce platforms, including product listings for both our stores, content management, customer support, packaging and shipping items as necessary. This role plays a crucial part in supporting our online sales efforts and delivering an exceptional user experience. This position will work closely with our store managers and marketing team.
Requirements
- Proven experience (1-3 years) in ecommerce operations, ideally within a retail or consumer goods environment
- Product photography experience preferred
- Bachelors in retail, business, marketing or related field or equivalent work experience
- Excellent problem-solving ability and detail oriented mindset
- Excellent communication and time management skills
- Ability to work within a limited budget/with limited resources
- Committed to GDMHFH mission and environmental stewardship
- Energetic with entrepreneurial spirit
- Able to lift up to 50 lbs.
- Treat others in a nondiscriminatory, lawful and ethical manner, respecting the differences among people, and the value they bring to GDMHFH
- Follow safe practices in all work activities to avoid injuries and accidents
- Valid driver’s license required
Nice To Haves
- Product photography experience preferred
Responsibilities
- Execute online item set up for new and existing products, including categorization, product collections, imagery, and availability
- Maintain data accuracy and integrity within the ecommerce system, performing regular audits and updates as needed
- Respond promptly to customer inquiries and resolve issues related to orders, shipping, and product information
- Collaborate with marketing to utilize social media, advertising, and external sources to drive sales
- Optimize collections and pages to create a great online user experience and maximize conversions
- Work with store managers to maintain seamless customer experience from online shopping to in-store pickup
- Work with other ReStore staff on identifying potential items for the online stores
- Analyze ecommerce performance metrics and generate reports to track sales trends, customer behavior, and inventory turnover
- Review online apps and plug-ins that can increase sales and create a better customer experience
- Work with 3rd party vendors on integrations, updates and other changes to our site as needed
Benefits
- 403(b) retirement plan with employer match
- Medical, dental, and vision insurance
- Employer-paid long-term disability
- Voluntary life insurance options
- Employee Assistance Program (EAP)
- Pet insurance
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
