Restoration Supervisor Water & Fire Damage Mitigation

SERVPRO Team JRF•Salem, MA

4d•$26 - $32•Onsite

About The Position

SERVPRO Team JRF, a nine-location restoration operation serving New Hampshire and Massachusetts, is hiring an experienced Restoration Supervisor to lead field crews on water damage, fire damage, and mold remediation projects out of our Manchester, NH facility. This is not an entry-level role. We are hiring a working crew leader who has already run mitigation jobs — someone who can walk onto a loss, scope it, set containment, direct technicians, document per IICRC standards, and communicate with customers and adjusters from day one.

Requirements

2+ years of hands-on restoration/mitigation experience (water damage restoration, fire cleanup, or mold remediation)
Prior experience leading a crew or running jobs independently
IICRC WRT certification
Valid driver's license with clean driving record (you will drive company vehicles)
Ability to lift 50+ lbs, work in crawl spaces/attics, and wear PPE including respirators
Ability to pass a background check
Reliable availability for rotating on-call emergency response

Nice To Haves

IICRC ASD, FSRT, or AMRT certifications
Experience with Xactimate scoping
Experience on large-loss commercial projects
OSHA 10/30

Responsibilities

Lead 2–4 person crews on residential and commercial water, fire, and mold losses
Perform on-site scoping, moisture mapping, and daily monitoring/documentation
Set up drying equipment, containment, and demolition per IICRC S500/S520 standards
Complete daily job documentation, photos, and drying logs in restoration software
Communicate job status directly with customers, project managers, and adjusters
Train and direct restoration technicians on-site
Participate in the on-call rotation for emergency response (paid on-call bonus program)

Benefits

Free uniforms
Opportunity for advancement
Paid time off
Profit sharing
Training & development
Vision insurance
401(k)
401(k) matching
Dental insurance
$26.00–$32.00/hour based on experience and certifications
Paid on-call bonus program
Tool incentive program
Red Wing boot program
Company-provided uniforms
Health benefits, paid time off, and 401(k) with Roth option
Company vehicle for job response
Paid IICRC certification advancement — we invest in your credentials
Stable, established franchise with nine locations and year-round work — restoration doesn't slow down in winter