Restoration Supervisor
About The Position
SERVPRO Team Mongan is hiring a Restoration Supervisor to lead assigned restoration jobs from start to finish while working alongside the crew. The role involves responding to service calls, organizing job-site activities, performing restoration work, supervising technicians, keeping customers informed, documenting work, and ensuring jobs meet SERVPRO processes and safety requirements. This is an active field leadership position that balances quality, efficiency, and customer care. The work takes place in a variety of restoration environments and requires physical activity, including lifting, walking, standing, driving, climbing ladders, working at ceiling heights and in tight spaces such as crawl spaces, and working with or around cleaning chemicals. Local or out-of-state travel may be necessary.
Requirements
- Strong verbal and written communication skills.
- A dependable, self-motivated approach and the ability to manage competing priorities.
- Ability to give clear direction, support teammates, and solve problems in challenging situations.
- Basic math skills.
- High school diploma or GED.
- Ability to travel locally or out of state when necessary.
- Successful completion of a background check, subject to applicable law.
- Regularly lift 50 pounds and lift up to 100 pounds with assistance.
- Ability to walk and stand for extended periods, as well as drive, sit, and climb.
- Ability to climb ladders and work at ceiling heights and in tight spaces, including crawl spaces beneath buildings.
- Ability to repeatedly push, pull, lift, and carry objects.
- Ability to work with and around cleaning chemicals.
Nice To Haves
- Cleaning or restoration experience.
- IICRC certifications.
Responsibilities
- Set up an efficient job flow and coordinate the people, equipment, and materials needed.
- Communicate clear expectations to technicians.
- Perform restoration services alongside the crew and monitor quality throughout the job.
- Resolve problems promptly and keep assigned work moving toward completion.
- Complete jobs according to work orders and SERVPRO processes.
- Explain the restoration process to customers, answer questions, listen to concerns, communicate updates, and respond to customer needs.
- Identify opportunities for additional services.
- Identify job-site hazards and establish appropriate control measures.
- Communicate safety expectations and enforce procedures to protect workers and occupants.
- Ensure equipment and materials are used properly and company assets are protected.
- Maintain complete, accurate job documentation from start to finish.
- Monitor production costs and use labor, equipment, and materials efficiently.
- Clean and maintain company vehicles, equipment, warehouse spaces, and office areas.
Benefits
- Competitive pay and salary.
- Health insurance.
- 401(k) with company match.
- Paid time off.
- Paid holidays.
- Paid training.
- Company-provided uniforms.
- Opportunities to learn, grow, and advance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
