Restoration Supervisor
About The Position
As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise. Picture yourself here fulfilling your potential. At SERVPRO ®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.
Requirements
- High school diploma/GED
- Valid driver’s license
- At least 1 year of experience in cleaning, restoration, or construction
- IICRC certification is required.
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning agents
Responsibilities
- Coordinate, oversee, and perform restoration processes as scheduled and ensure quality control
- Manage the customer and client experience and overall project satisfaction
- Communicate clear expectations to restoration technicians and supervise their activities
- Thoroughly document restoration projects support the services provided
- Manage labor, equipment, and supply usage on assigned projects
- Communicate progress, problems, and important updates with internal team members.
- Verify all safety protocols are established and followed for workplace safety
- Perform daily, weekly, and monthly vehicle and equipment maintenance, as assigned.
- Coach and train restoration technicians
Benefits
- Company parties
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Competitive compensation
- Superior benefits
- Paid training
- Career progression
- Personal and professional development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
